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FAQ
7. Q&A of Engraving problem
Q1： Carved split level.
A1： The drive heat sink is not attached - paste the heat sink to the drive.
A2： Motor drive overheating - keep the drive's heat dissipation good.
A3： Motor drive current is too large - readjust the appropriate drive current.
A4： Motor coupling loose-retighten the coupling.
A5： POM wheel and Screw stuck - Manually adjust to a smooth position after oiling.
Q2： X Y Z axis direction cannot be reset.
A1： Limit switch failure - replace the limit switch.
A2： Cannot return to zero after engraving is complete - wrong axis direction.
A3： Home and motion speed is too slow - motor drive pulse setting is incorrect, drive jumper error.
Q3： Engraving file is not recognized.
A1： The TF file cannot be recognized after the TF card is inserted - the file code is incorrect and the code needs to
be renamed.
A2： Stop engraving after half of the engrave-programming problem or poor TF card contact.
Q4： Engraving abnormal sound.
A1： Fan problem - there may be abnormal noise caused by the fan blade touching the cable.
A2： Structural problems - abnormal operation of the screw and POM wheel causes the sound to be too loud,
re-oiling and correcting the direction.and clean up 4080 profiles.
A3： Programming problem-reduce the engraving speed,Decrease XYZ axis feed rate,Increase spindle speed.
Q5： The computer cannot control the machine
A1： The computer does not recognize the port and needs to install the USB driver.
A2： The port of the computer connected to the machine cannot be controlled- Conflict between screen control
and computer control, reboot.
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After-Sales Service
The guarantee period is 12 months from the date of purchase.
1.Mlssing/Damaged/DefeetiveParts
Within 7 days of the date of receipt, we will roplace any parts for free of charge including shipping fees.
After 7 days of the date of receipt, we will replace any parts for free of charge. But you need to pay the
shipping fees.
2. Customer Damaged Parts： You need to pay for the cost of the parts and the shipping fees.
3. Courier company loss, missing, damaged, and defective parts.
a. Lost or damaged shipments must be reported to the carrier within the carrier' s claim window, and you
need to inform us within 7 days of the date of receipt.
b. For any parts lost or damaged during shipping, you need to take photos or video and send them to us.
c. Once the Carrier dispute is settled,please provide us with all communications with the carrier. It is the
customer's responsibility to keep us up to date with ALL communication with the carrier.
d. For Missing Parts, you need to fill out a Service Ticket.
e. For Damaged Parts,you noed to fill out a Service Tickot and send us the photos or video.
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