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TROUBLESHOOTING
For the following possible issue, refer to the corresponding solutions.
No.
Malfunction
The robot is not able to
1
connect to the ECOVACS
HOME App.
Unable to create the
2
furniture map in the App.
The side brush drops out of
3
place during use.
No signal found. Unable to
4
return to the OMNI station.
The robot returns to the
5
station before it has finished
cleaning.
Possible Cause
Incorrect Wi-Fi username or password entered.
The robot is not within range of your home Wi-Fi signal.
The robot is not in the configuration state.
There is no home Wi-Fi on the Wi-Fi list.
Incorrect app installed.
Move the robot when cleaning might cause the map to
be lost.
Auto cleaning is not finished.
The side brush is not properly installed.
The OMNI station is incorrectly placed.
The OMNI station is out of power or moved.
The robot does not start cleaning from the OMNI station. It is recommended that the robot starts cleaning from the OMNI station.
The charging route is blocked. For example, the door of
the room with the OMNI station is closed.
The room is so large that the robot needs to return to
recharge.
In highly complex home layouts, cleaning efficiency may
decrease, possibly resulting in incomplete cleaning.
Solution
Enter the correct Wi-Fi username and password.
Make sure the robot is within range of your home Wi-Fi signal. Try to
stay as close to the Wi-Fi signal as possible.
Press the reset button to connect the robot to your phone by Bluetooth.
If failed, please press the reset button +
ECOVACS HOME App.
1. Check if the Wi-Fi name contains special characters. Please do not
use special characters like !@#& ￥ %/\.
2. Do not use a 5 Ghz network.
Please download and install the ECOVACS HOME App.
During cleaning, do not move the robot.
Make sure the robot automatically return to the OMNI station after cleaning.
Make sure the side brush clicks into place.
Please place the OMNI Station correctly according to the instructions in
【 Quick Start 】
the
section.
Check whether the OMNI station is connected to the power supply. Do
not move the OMNI Station.
Keep the charging route clear.
Please enable Auto Resume. For more details, please follow the App
instructions.
Tidy up the area to be cleaned by putting furniture and small objects in
their proper place.
and to connect via the
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