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No.
Malfunction
The robot returns to the
6
Station before it has finished
cleaning.
The robot is unable to
7
charge.
The robot is very loud during
8
cleaning.
The robot gets stuck while
9
working and stops.
During cleaning, the robot
may encounter issues like
a disorderly route, biased
movement, repeated passes
over the same spots, and
10
missing small areas. (If a
large area is temporarily
missed, rest assured that
the robot will autonomously
return to ensure thorough
cleaning.)
Possible Cause
The room is so large that the robot needs to return to
recharge.
In highly complex home layouts, cleaning efficiency may
decrease, possibly resulting in incomplete cleaning.
The robot's Charging Contacts are not fully in contact with
the Station's.
The Station is not connected to the power supply.
The battery over-discharges due to prolonged periods of
non-use.
The Main Brush/Side Brush is tangled, or the Dust Bin/Filter
is blocked.
The robot is in Strong Mode.
The robot is tangled with objects on the floor (electrical
wires, curtains, carpet fringing, etc.)
The robot might be stuck under furniture with an entrance of
similar height.
Objects such as wires and slippers on the ground may
obstruct the robot.
The Driving Wheels may slip on the ground when the robot
climbs steps, thresholds, and door bars, which can affect its
ability to navigate the entire home layout.
On freshly waxed or polished floors, as well as smooth tiles,
there may be less friction between the Driving Wheels and
the floor.
Due to variations in home layouts, some areas cannot be
entered by the robot.
Solution
Please enable Auto Resume. For more details, please follow the
App instructions.
Simplify your home layout.
Make sure that the robot's charging contacts have full contact with
the Station's, Check whether the robot's and Station's charging
contacts are dirty. Please clean these parts according to the
instructions in the
[REGULAR MAINTENANCE]
Make sure the Station is connected to the power supply.
It is recommended that you use this product regularly. If charging
issues occur due to prolonged non-use, please contact customer
service for assistance.
It is recommended to clean the Main Brush, Side Brush, Dust Bin,
Filter, etc. regularly.
Switch to Standard Mode.
The robot will try various ways to free itself. If it is unsuccessful,
manually remove the obstacles and restart.
Please raise the furniture, set a physical barrier, or set a Virtual
Boundary via the ECOVACS HOME App.
Before cleaning, please tidy up scattered wires, slippers, and
other objects on the ground as much as possible. If there is any
area missed during cleaning, the robot will correct it automatically.
Please refrain from interfering (such as moving the robot or blocking
its route).
It is recommended to close the door of the affected area and clean
it separately. After cleaning, the robot will return to its starting
location.
Please wait for the wax to dry before cleaning.
Tidy up your home to ensure that the robot can enter the areas to
be cleaned.
section.
25 EN
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