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H A P T E R
Maintenance and warranty
In this chapter
Maintenance ......................................................................................................... 27
Packing and storage ............................................................................................. 27
Warranty .............................................................................................................. 27
Returns, request for RMA number ....................................................................... 27
Declaration ........................................................................................................... 28
Maintenance
Please check regularly if there are any visible contaminations or damages especially of
the cavity and its isolation. If the calibration source is damaged do not use it anymore.
Please contact the DIAS Infrared customer service or your sales partner immediately for
service. An annual recalibration of the used measurement equipment is recommended.
Please contact the DIAS service.
Packing and storage
The calibration source must not be transported anymore after it was installed. Especially
the sensitive heating elements and isolation parts can be damaged.
Warranty
DIAS Infrared GmbH will replace or repair defective parts, which result from design
errors or manufacturing faults, within a period of two years from the date of sale. Special
terms can be arranged, in writing, at the time of purchase of the equipment. Devices, for
which the return under warranty has been approved, should be sent to DIAS Infrared
GmbH.
The warranty is invalidated if the device is disassembled, modified, or otherwise
destroyed, without obtaining prior written approval from DIAS. The warranty is also
invalidated if the device is improperly used, or if it is operated or stored under conditions
which do not correspond to those defined in the technical specification.
DIAS Infrared GmbH does not accept liability for any damage or losses which might
occur, including financial losses and consequential damages, as a result of use of the
equipment, or which occurs as a result of defects in the design or manufacture of the
device.
The seller does not give any warranty or assurances, that the equipment can be utilized
for any special applications which the customer might have.
Returns, request for RMA number
If you already are a customer and you want to return a product to us because of
reconstruction, upgrade, repair or other please request a RMA number first:
www.dias-infrared.com/service
Chapter 11 Maintenance and warranty
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