Troubleshooting; Command Not Confirmed - HomeMatic HmIP-WHS2 Installations- Und Bdienungsanleitung

Troubleshooting

• Briefly press the system button (A)
until the LED starts to flash orange
slowly. The pairing mode is active
for 3 minutes.
Figure 7
You can manually start the pairing
mode for another 3 minutes by
briefly pressing the system button
(A)
(see figure).
Your device will automatically appear
in the Homematic IP app.
• To confirm, enter the last four dig-
its of the device number (SGTIN) in
your app, or scan the QR code. The
device number can be found on
the sticker supplied or attached to
the device.
• Wait until pairing is complete.
• If pairing was successful, the LED
lights up green. The device is now
ready for use.
• If the LED lights up red, please try
again.
• In the app, select in which applica-
tions you want to use your device.
• In the app, give the device a name
and allocate it to a room.
8 Troubleshooting
8.1

Command not confirmed

If at least one receiver does not con-
firm a command, the device LED (A)
lights up red at the end of the failed
transmission process. The reason for
the failed transmission may be radio in-
terference
(see „11 General information
about radio operation" on page
This may be caused by the following:
• Receiver cannot be reached.
• Receiver is unable to execute the
command (load failure, mechanical
blockage, etc.).
• Receiver is faulty.
25).
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