Trouble-Shooting And Service - clage DEX Gebrauchsanleitung

4. Trouble­shooting and service
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table,
please contact the service organisa­
tion of your importer or the Central
Customer Service Department. Please
have the details of the typeplate at
hand.
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sever-
al times before delivery. Should malfunctions nevertheless occur, it is usually only due
to a bagatelle. First attempt to switch the house fuses off and on again in order to reset
the electronics. Next, try to remedy the problem with reference to the following table.
In doing so, you will avoid unnecessary expense of customer service assistance.
Problem
Water stays cold, digital
display does not light up
Water stays cold, digital
display does light up
Display flashes error
message "Er"
Flow rate of hot water too
weak
Selected temperature is
not reached , decimal point
lights up
Selected temp. is not
reached , decimal point does
not light
Decimal point flashes
No response upon keypress
15
Cause Solution
Master fuse tripped Renew or activate fuse
Safety pressure cut-
Contact customer service
out tripped
Safety thermal cut-
Contact customer service
out tripped
Switch fuse off and on. If "Er"
Control system has
still flashes contact customer
switched off
service
Outlet fitting dirty Clean shower head, jet
or calcified regulator or sieves
Fine filter dirty or Let clean fine filter by customer
calcified service
Water flow rate too Reduce water flow rate at the
high tap
Cold water has been Tap hot water only; set
added via the tap temperature for use
Inlet temperature
exceeding nominal Reduce inlet temperature
temperature
Hood is not fitted Let refit the hood properly by
properly customer service
CLAGE
EN