The Spray Collar does
not spray.
My Spray Collar sprays,
but my dog keeps
barking (does not
respond to the burst
of spray).
When I try to refill the
unit with the Unscented
Spray, the spray leaks
out around the Spray
Nozzle.
I have refilled the Spray
Collar and the yellow
LED continues to flash.
12
Troubleshooting
•
Ensure that the battery is properly installed.
•
Replace the battery.
•
Ensure unit is on.
•
Ensure the Spray Nozzle is not clogged.
Note: See "Tips and Maintenance" section.
•
Refill the unit with the Unscented Spray.
•
Follow the testing instructions listed in the guide.
•
If the Spray Collar still does not spray, contact the
Customer Care Centre.
•
Tighten the Spray Collar.
•
Check to make sure the Spray Nozzle points towards the
dog's snout.
•
Make sure your dog's hair does not block the spray. If so,
trim the hair so the spray can reach the snout area.
•
If your dog still does not respond, contact the Customer
Care Centre.
•
Hold the Unscented Spray can upright. If it is held
at an angle, it will not create a good seal.
•
Press firmly on the Unscented Spray can to create
a good seal.
•
If the spray continues to leak, contact the
Customer Care Centre.
•
Ensure the spray counter has been reset.
Note: See "To Fill and Refill the Spray" section.
•
If the yellow LED continues to flash after the spray counter
has been reset, contact the Customer Care Centre.
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