6.2 Processing
If problems occur during operation of
your ROWI product, please proceed as
follows:
1. Read the instructions for use
Most malfunctions are caused by
incorrect operation. Therefore
first
consult
instructions in the event of a malfunction.
Chapter
5.4
contains
information on troubleshooting.
2. Service Form
To make the service processing easier,
please carefully fill out the service form
enclosed with the product in block letters
before contacting the ROWI Service
Center. This means you have all requisite
information within convenient access.
3. Contact
Write to the ROWI Service Center:
service@rowi.de
Most problems can be remedied as part
of the competent, technical advice from
our Service Team. If this is not possible,
the further procedure is outlined here.
4. If an inspection repair by the ROWI
Service Center is necessary, proceed
as follows:
Pack appliance: Pack the appliance in
X
the original packaging. Make sure that
it is adequately padded and protected
against knocks. Transport damage
is not covered within the scope of
warranty.
Include purchase receipt: Always pro-
X
vide the receipt as proof of purchase.
The service performance can only be
handled within the framework of the
GB
30/48
the
operating
corresponding
warranty if the purchase receipt is
provided.
Enclose service form: Enclose the filled
X
out service form in the transport pack-
aging.
Return appliance: Send the appli-
X
ance carriage free (up to 30 kg) to the
following address (only after consul-
tation with the ROWI Service Center):
ROWI Schweißgeräte und Elektro-
werkzeuge Vertrieb GmbH
Service Center
Augartenstraße 3
76698 Ubstadt-Weiher
7. Replacement and Spare
Parts
You can order replacement and spare
parts via our website www.rowi.de. If
this is not possible or you have questions,
please contact the ROWI Service Center.
Please note that some replacement parts
are not available from ROWI or cannot
be replaced individually.
8. Disposal
The packaging is made from en-
vironmentally-friendly materials,
which you can dispose of via
your local recycling facility.
Do not dispose of the product as
household waste but instead via
local authority collection points
for materials recycling! You can
learn about options for the
disposal of end-of-life appliances
from your local or municipal
administration.
Pay attention to the identification
20
of the packaging materials for
PAP
waste
separation,
these
are