FAQ
Circumstance
The product
does not work
Drop in the
appliance
performance
(less water in
the tank)
Abnormal noise
E2 display
LO display
HI display
CL display
CH display
Reason
> The product is not correctly
plug or there is an electrical
problem.
> There is a problem on the
electrical system of your
house.
> The tank is full.
> The tank is not properly
placed.
> The pre-filter is dirty what
obstructs the air flow.
> The air inlet or outlet is
obstructed by something.
> Temperature is too low.
> Humidity rate is already low.
> Something obstructs the fan.
> The product has a
functioning problem.
> Hygrometry sensor problem.
> The ambient humidity is less
than 35%. The device stops
for safety.
> The ambient humidity level
is greater than 95%. The
device stops for safety.
> The ambient temperature is
below 5°C. The device stops
for safety.
> The ambient temperature
is above 35°C. The device
stops for safety.
Solution
> Plug the socket correctly and
check the voltage and the good
functioning of your electrical
system. Avoid multi sockets.
> Empty the tank.
> Push and place the tank properly.
> Clean the pre-filter.
> Leave at least 20cm behind,
around and in front of the
appliance.
> Below 15°C the product works in
Defrost Mode. It cannot therefore
dehumidify to a maximum of its
capacity.
> Make sure that no object obstructs
the air flow.
> Contact your reseller for service
support.
> Contact your reseller for service
support.
> Increase the room humidity rate
with an air humidifier (www.
airandme.fr/en/air-humidifier).
> Increase the room temperature
with a space heater (www.
airandme.fr/en/fan-heater-air).
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