Scope Of The Warranty - TTulpe Indoor B-6 P37 Eco Installations-, Gebrauchs- Und Wartungsanleitung

PROBLEM
Device shuts off after several minutes
There is no spark
The pilot does not switch on when there
is a spark
The burner does not switch off when the
water turns off
The exchanger blade becomes dirty in a
small amount of time
There is a smell of gas
There is a smell of gas
Certificate of warranty – TTulpe®
TTulpe® guarantees appliances that it supplies in accordance with Euro-
pean directive 1999/44/EC guaranteeing the sale of Consumer Goods for
a period of two years against a lack of conformity appearing after delivery
of the product.
Unless proven otherwise, it will be assumed that any lack of conformity
that appears in the six months from the delivery did not exist when the
goods were delivered.
The warranty for spare parts will have a duration of two years from the
date of delivery of the equipment.
This guarantee is only and exclusively valid for equipment sold and instal-
led on EU territory.

Scope of the warranty

Unless proven otherwise, it is understood that the goods comply with
and are suitable for the purpose for which they were purchased, and are
always used under the following conditions:
• The guaranteed equipment must correspond to the equipment that
the manufacturer expressly intends for the country of destination, and
must be installed in that country.
• The necessary spare parts will be those determined by our OFFICAL
Technical Department, and in all cases will be TTulpe original parts.
• The warranty is valid provided that the normal maintenance operations,
described in the technical instructions supplied with the equipment,
are carried out.
• The consumer must inform TTulpe of a lack of conformity within a
period of less than two months after discovering it.
The warranty does not cover incidents caused by:
Freezing, although it can be that your device is equipped with an anti-
freeze protections, is any damage due to frost out of warranty.
• The electrical supply of equipment by generators or any other system
that is not a stable electrical network with sufficient capacity.
• Products that have undergone any repair not carried out by TTulpe's
OFFICAL Technical Department and/or personnel authorised by TTulpe.
CAUSE
- No flue pipe connected, too many bends in the flue
or not enough draw
- Exhausted battery
- Electrical cable of device is disconnected
- Electrical card is broken
- There isn't sufficient water pressure
- The membrane is broken
- The electrode is damaged
- Safety device broken
- No gas supply
- Air in the gas tubes
- Grime on the gas shutter
- Valve piston or stem is locked in open position
- Micro lever is locked in open position
- If an LPG supply, check the gas pressure
- Poor draught or dusty surroundings
- Yellow flame
- Excess gas consumption
- Due to the loss of gas in the tubes, check the tubes
and find the leak
- It can be caused by obstruction in the flue gas circuit -
- Excess gas consumption
- Mount a flue pipe with Enough vertical length
- Substitute
- Insert
- Test, substitute
- Repair the device to guarantee pressure, rotate the
selector knob all the way to the right
- Substitute
- Substitute
- Substitute
- Open the gas tap
- Release gas
- Test, clean
- Disassemble, clean and eventually substitute
- Test
- Regulate and if necessary substitute the tank pressu-
re regulator
- Check the smoke channel efficiency
- Check the gas type and clean the burner
- Check and regulate
- Do not activate electric switches or any object that
produces sparks in local area
Check the efficiency of the smoke channel and the
flue gas conduit
- Check and regulate
• Corrosion, deformation, etc., caused by inadequate storage.
• Handling of the product by anyone outside of TTulpe during the war-
ranty period.
• Assembly not in accordance with the instructions supplied with the
equipment.
• Installation of the equipment that does not respect the Laws and Re-
gulations in force (electricity, hydraulics, etc.).
• Defects in the electric or hydraulic facilities, or due to insufficient flow
etc.
• Faults caused by the incorrect treatment of supply water to the
equipment, by corrosion originating from water hardness, by poorly
carried out descaling treatments etc.
• Faults caused by atmospheric agents (ice, lightning, floods etc.) as well
as by erratic currents.
• Inadequate maintenance, neglect or improper use.
The material replaced under warranty will remain the property of TTulpe®
NOTE: It is essential to complete all of the information requested in
the Certificate of Warranty. The validation of the warranty must be done
immediately, by filling in the date and sending it immediately to TTulpe B.V.
All of our OFFICIAL Technical Departments have the corresponding ac-
creditation from TTulpe®. Request this accreditation for any intervention.
Potential claims must be made to the competent authority in this matter.
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SOLUTIONS