Warranty Terms And Conditions - Kratki Antares Bedienungs- Und Montageanleitung

WARRANTY TERMS AND CONDITIONS

Warranty scope:
The manufacturer guarantees the e cient operation of the appliance in accordance with the technical
and operating conditions contained in this warranty. The use of the stove, method of connection to
the installation and operating conditions must be in accordance with these instructions. Installation
of the appliance should be carried out by a specialist with appropriate authorizations. The warranty
includes free repair of the appliance
The warranty covers the repair of the appliance free of charge for a period of 5 years from the date of
purchase. Claims under the warranty arise from the date of purchase of the appliance. The warranty
expires on the last day of the warranty period for the product.
The warranty does not cover
- the grate and the glass;
- Defects caused by: mechanical forces, dirt, modi cations, construction changes, maintenance and
cleaning of the appliance, accidents, chemical agents, atmospheric e ects (discoloration, etc.), impro-
per storage, unauthorized repairs, transport by mail or shipping company, incorrect installation of the
appliance, incorrect operation of the appliance.
Warranty claims will be rejected in such cases.
The use of coal as a fuel is forbidden in all inserts of our production.
Burning coal in any case voids the warranty on the replace. The customer reporting a defect under
warranty is always required to sign a declaration that he has not used coal or other forbidden fuels for
burning in our inserts.
If the use of such fuels is suspected, the replace will be subjected to an expert analysis to verify the
presence of prohibited substances.
If such testing proves the use of prohibited fuels, the customer forfeits all warranty rights and is obli-
ged to cover all costs related to the complaint (including the costs of the expert examination).
If another fuel is permitted, this will be stated on the rating plate.
Customer rights are exercised by:
- repair or free replacement of parts recognised as defective by the manufacturer;
- elimination of other defects found in the device;
- The term "repair" does not include the activities foreseen in the operation manual (maintenance,
cleaning), which the user is obliged to carry out on his own;
- complaints revealed during the warranty period shall be removed by the manufacturer free of charge
within 14 days from the date of noti cation, provided that a properly completed present warranty
card is delivered together with the faulty equipment or, if there is no such card, a proof of purchase
with the date of sale of the advertised product.
The warranty card is valid if:
- has been correctly 昀椀lled in, contains the date of sale, stamp and signature;
- the purchase date on the warranty card matches the purchase date on the receipt or invoice copy.
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