Troubleshooting - STEINEL professional line Multisensor True Presence IP Bedienungsanleitung

12. Troubleshooting

No connection with the sensor.
– Break in network cable or network cable not connected.
• Check cabling.
– No PoE injector installed, or the network switch being
used does not support PoE.
• Check PoE supply.
– IP address incorrectly configured.
• Check network settings.
• It may be necessary to reset via Steinel Connect app
and re-connect with standard configuration.
– Firewall preventing communication.
• Check firewall settings..
Sensor sending a motion detection signal when it
should not.
– There is interference, e.g. fan, air-conditioning system or
other moving parts, in the detection zone
• Adjust detection zone or fit shrouds, increase
distance.
– Animals are moving in detection zone.
• Adjust zone or fit shrouds.
– Persons are being detected in adjacent rooms through
thin walls.
• Reduce sensor reach.
– Wind is moving paper or plants in the detection zone.
• Change detection zone.
– Sensor near Wi-Fi or other wireless communication
source.
• Install at least 2 m away from the wireless communi-
cation source.
Sensor not responding to movement quickly enough.
– Distance from sensor too far.
• Install additional sensors.
• Optimise sensor positioning.
– Reach setting insufficient
• Adjust reach.
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Index