Troubleshooting - TensCare Elise 2 Bedienungsanleitung

Should repair be needed within the
warranty period, enclose the tear off
section of the warranty card (see page
31) and your proof of purchase receipt.
Please ensure all relevant details are
completed before sending your unit in
for service. Please ensure your contact
details are still current and include a
brief description of the problem you are
experiencing together
purchase receipt.
For hygiene reasons, please do not
include used probe or electrode pads.
Send only the unit and the lead wire.
Please return the unit and warranty
card (see page 31):

19. TROUBLESHOOTING

If your Elise 2 is not working properly, please check the following:
Problem Possible causes
No display Flat battery
Damaged battery
Low battery Low battery.
display
No sensation The Elise 2 has a safety feature which will not allow the intensity to pass 20.0
and LEADS mA if the machine detects a connection error. If a connection error is detected
alarm showing the intensity will return to 00.0 mA and the screen will flash LEADS. This safety
feature will prevent the machine from giving any uncomfortable stimulation
should the contact break between the machine and your skin. This will also
prevent anyone from increasing the intensity to a high level without firm contact
between the machine and the skin.
A connection error can occur if:
1. A break has developed
within one of the two lead
wires.
TensCare Ltd
PainAway House,
9 Blenheim Road,
Longmead Business Park,
Epsom, Surrey
KT19 9BE, UK
Should
information please do not hesitate to
contact us by calling our number:
with your +44 (0) 1372 723 434.
Solution
Charge battery. See section 12.1.
Contact supplier.
Charge battery.
If this happens, you can try to test the unit by
holding the probe in your hand:
i) Dampen your hand with water and a little table
salt. Squeeze the probe firmly and make sure
your skin is covering the metal parts of the
probe and carefully increase strength until you
can feel something. Most people will start to
27
you require any further