Frequently Asked Questions - Netvue Vigil Plus Cam Kurzanleitung

Frequently Asked Questions

Q1: Will the camera show red lights when night vision is activated?
A1: The built-in infrared lamp beads make the camera only show some dim
red lights when night vision is activated, but the image quality is still clear
under no light environment.
Q2: What are the requirements for Wi-Fi?
A2: Please use a 2.4GHz wireless network. The device does not support the
5GHz wireless network. Meanwhile, please set the Wi-Fi authentication
method to WPA2-PSK or other lower level of security method. A password
is required.
Q3: How far should the camera be placed from the router?
A3: After testing, the Wi-Fi connection distance can normally reach up to
220 meters in the open area. However, the actual situation depends on the
strength of Wi-Fi and its surrounding environment. If the camera
connection signal is weak or unstable, please place the camera as close to
the router as possible.
Q4: What should I do when the device is in malfunction?
A4: Long press the power button for 3 seconds to restart it. If there is no
response, you can remove the rubber plug at the button of the camera.
Press the reboot hole with a pointed object to restart the camera.
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