Troubleshooting - Megasat Royal Line III Smart 19 Bedienungsanleitung

12. Troubleshooting

Please read the following information to determine the possible cause of a problem before cont-
acting customer service.
The TV will not turn on.
No picture
No sound
Poor image quality
The image is too large, too
small or distorted.
The remote control reacts
poorly or not at all.
The Smart TV menu cannot
be opened
When streaming movies,
series or other content, the
picture jerks or is pixelated.
No more apps can be instal-
led.
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ƒ Check that the power cable is correctly connected to the
socket and the power supply unit.
ƒ Check that the power supply cable is correctly connected to
the TV.
ƒ The electronic circuit may have been reset. Unplug the power
adapter from the power outlet, wait 1 minute, then reconnect
the plug.
ƒ Check that the antenna cable is connected correctly and that
the corresponding F-connectors are mounted correctly.
ƒ Check that the correct input is selected. Use the SOURCE
button on the remote control and check the correct input
channel.
ƒ Check if the sound is turned off or the mute is activated
(MUTE).
ƒ Increase the volume carefully.
ƒ Check that the audio cables are connected to the correct
inputs.
ƒ Check the connection to the TV. Check the video settings.
ƒ Use the ASPECT button on the remote control to change the
aspect ratio of the image (16:9, 4:3, ...)
ƒ Replace the batteries.
ƒ Use the remote control within the specified range (max. 5
meters and 30°)
ƒ Avoid direct light on the infrared sensor.
ƒ Check the network settings.
ƒ Check that you are connected to the Internet.
ƒ The Internet connection may be too slow.
ƒ A temporarily poor transmission can also be caused by the
provider of the streaming content (e.g. server problems).
ƒ The internal memory of the TV is full. First delete other apps
to install new ones.
ENGLISH