IMOU Floodlight Cam Kurzanleitung Seite 11

Troubleshooting
Problem
Cannot set up camera
The APP says "Failed to
configure device network"
The app says "Failed
to bind"
No picture / signal
Picture is not clear
No audio
Phone is not reading
QR code
Disclaimer
This guide is for informational purpose only. Working with electricity can be dangerous unless proper safety
precautions are taken. If you are not comfortable or are inexperienced with the processes and tools
described in this manual, we recommend that you hire a licensed electrician.
• Ensure your mobile device and the camera are within range of your Wi-Fi
router.
• Ensure the LED indicator on the camera isflashing green before beginning
setup.
• Reset your Camera and connect it again.
• Some cameras only support 2.4GHz, while some routers have dual band,
2.4G/5G.
Make sure you are connecting 2.4GHz only.
The camera is already connected to Wi-Fi, but the router is:
• Not connected to Interne
• Poor network status
• The Wi-Fi signal is not stable due to obstacles or electronic interference
• Ensure the LED indicator on the camera is flashing steady green. See 'LED
Status' section for details if otherwise.
• Ensure the camera is properly connected to power using the included USB
power adapter.
• Try repositioning the camera, router, or both to improve signal strength.
• Check the camera lens for dirt, dust, spider webs. Clean the lens with a soft,
clean cloth.
• Remove the vinyl cover on the camera lens.
• Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device.
• Clean the camera lens of your Smartphone
• Ensure that there is enough light on the QR code
• Don't hold the QR code too close to the camera
Solution