Troubleshooting - TensCare Sure+ Bedienungsanleitung

21. TROUBLESHOOTING

If your Sure+ is not working properly, please check the following:
Problem Possible causes
No display Flat batteries.
Batteries inserted incorrectly. Remove plastic wrap
Damaged springs in battery
compartment.
Low battery Low batteries.
display
Controls won't
Keypad is locked.
work
No sensation The Sure+ has a safety feature which will not allow the intensity to pass 20
and LEADS mA if the machine detects a connection error. If a connection error is detected
alarm showing the intensity will return to 0 mA and the screen will flash LEADS. This safety
feature will prevent the machine from giving any uncomfortable stimulation
should the contact break between the machine and your skin. This will also
prevent anyone from increasing the intensity to a high level without firm contact
between the machine and the skin.
A connection error can occur if:
1. A break has developed
within one of the two lead
wires.
If you have tried the test
above
sensation when the probe is
in your hand, then it may be
that:
2. The skin is dry, meaning
poor conductivity between
Solution
Replace batteries.
Check + / - .
Contact supplier.
Replace batteries.
If LOCK is shown on display, press and hold
the▼button.
If no LOCK is showing, remove and replace the
batteries.
If this happens, you can try to test the unit by
holding the probe in your hand:
i) Dampen your hand with water and a little table
salt. Squeeze the probe firmly and make sure
your skin is covering the metal parts of the
probe and carefully increase strength until you
can feel something. Most people will start to
feel the stimulation in their hand at around 25
mA.
ii) If the LEADS alarm shows and the unit will not
allow you to pass 20 mA. The lead wires need
to be replaced.
If this happens, you can try the below solutions:
and DO have
i) Using a water–based lubricant such as
ii) Crossing your legs and squeezing to
30
TensCare Go Gel (see K-GO), which will
improve conduction.
increase pressure on the probe, which
should improve the connection. If this