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Page EN-40
Troubleshooting table
Malfunction
Problem
Appliance does not
work.
Wash cycle does not
start.
Appliance is not receiv-
ing water.
(Error code
on the
E02
display)
Water is not being
pumped.
(Error code
on the
E03
display)
Water is draining even
though the appliance is
not pumping.
Water is running out
(appliance is "leaking").
Appliance is unsteady
or vibrating strongly.
Spin cycle is not run-
ning or is slow.
During the wash cycle,
no water can be seen
in the drum through the
glass panel.
Loading door won't
open after the wash cy-
cle has finished.
Possible causes
Mains plug is not sitting properly in
the socket or is not plugged in.
Socket has no voltage.
Fuse is not intact.
The loading door is not properly closed
(error code
on the display).
E01
Cycle was not started.
Valve is closed.
Inlet hose is kinked.
Inlet hose is clogged.
Filter on inlet is clogged.
Outlet hose is clogged or kinked.
The lint trap is clogged.
Outlet hose is too low.
Inlet or outlet hose is not screwed on
tightly enough.
Lint trap not closed properly.
Transport security device(s) was not/
were not removed.
Appliance was not installed or
aligned properly.
The laundry in the drum is heavy or
distributed unevenly.
The imbalance correction system for
imbalanced drum loads is running.
This is not an error. The water is at the bottom of the drum.
This is not an error. The opening
mechanism contains a safety device
that keeps the loading door closed
another 2 minutes or so after the
wash cycle has finished.
Solutions, tips
Plug the mains plug into the socket
properly.
Check fuse; switch on if necessary.
Replace fuse.
Properly close the loading door (a
"click" must be heard).
Press
button (7).
Open valve.
Check inlet hose; dismantle if neces-
sary and re-align.
Clean filter on the inlet hose (see
page EN-31).
Clean filter on inlet (see page EN-31).
Check outlet hose; dismantle if nec-
essary and re-align.
Clean lint trap (see page EN-32).
Place outlet hose higher.
Screw down inlet or outlet hose
down tighter.
Close lint trap properly (see
page EN-32).
Remove the transport safety de-
vice(s) (see page EN-34).
Install or align appliance properly.
Suspend the wash cycle and restart
it to distribute the laundry more
evenly.
No error. Once the laundry is distrib-
uted evenly, the spin cycle starts.
Wait a few minutes, then open the
loading door.
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