Troubleshooting - MyTek Hoogo R2 Bedienungsanleitung

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Troubleshooting

> If the appliance does not work as it should
See if you can solve the problem yourself by following the steps in the table below. If you cannot
solve the problem using this table, contact our Service Hotline (Page 2, 'International Services')
and describe the problem to us.
Problem Possible cause / solution
The battery pack is inserted incorrectly. Insert the battery pack
The appliance will
correctly, Page 19 'Inserting the battery pack'.
not start.
The battery pack is completely empty. Switch off the appliance
via the ON / OFF switch (position „0") and charge the battery
pack as described, Page 19, 'Charging the battery pack'.
The appliance was switched on (position „I") during the charging
process. Switch off the appliance via the ON / OFF switch
(position „0") and switch it back on again (position „I").
The appliance will then start up.
The cover of the dust container compartment has been taken
off while the appliance was still switched on. Switch off the
appliance via the ON / OFF switch (position „0") and switch it
back on again (position „I"). The appliance will then start up.
The cover of the dust container is not correctly seated. Switch off
the appliance via the ON / OFF switch (position „0") and correctly
insert the cover of the dust container compartment as described,
Page 21, 'Inserting dust bin and filter'.
The capacity of the battery pack is too weak. Switch off the
The battery indicator
appliance via the ON / OFF switch (position „0") and charge the
is illuminated red.
battery pack as described, Page 19, 'Charging the battery pack'.
The appliance has no ground contact. Place the appliance on
the floor. It will now directly start cleaning.
The dust container is overfilled or the filter is clogged. Switch off
The cleaning indicator
the appliance via the ON / OFF switch (position „0") and proceed
is illuminated red.
as described under Page 21.
The slide controller for adjusting the sensitivity of the fall sensors is
The appliance starts up,
set on a position for a light floor, although the appliance is being
but it continuously moves
used on a dark floor. Adjust the setting of the slide controller to the
backward.
sensitivity setting of the fall sensors, Page 20, 'Setting the anti-fall
sensors'.
Depending on the size of the room to be cleaned, the appliance
The appliance only cleans
may - at the end of the 3 modes - not necessarily have been
part of the room to be
everywhere. Let the appliance run until it has travelled over every
cleaned.
area of the room.
EN
Troubleshooting
Problem Possible cause / solution
One of the wheels may be being hindered from turning by dirt.
In "random mode" the
Remove dirt from the wheel. If required, carefully use scissors or
appliance does not move
tweezers.
in straight paths, although
the area is free.
This round broom might be prevented from freely turning by dirt.
The round broom has
Remove the round broom (Page 19, 'Unpacking and preparing')
stopped turning.
and free it and its receptacle of dirt. If required, carefully use
scissors or tweezers.
The appliance is stuck
Give the appliance a shove with your hand.
against an obstacle.
The capacity of the battery pack is too weak. Switch off the
The appliance stops
appliance via the ON / OFF switch (position „0") and charge the
by itself.
battery pack as described, Page 19, 'Charging the battery pack'.
The AC adapter is not plugged in properly. Check whether
The appliance will not
the plug or the AC adapter are fitted correctly in their sockets
charge.
(Page 19, 'Charging the battery pack').
The wheels may be being prevented from turning by dirt.
The operating time is
This increases the power required. Remove dirt from the wheels.
becoming increasingly
If required, carefully use scissors or tweezers.
shorter.
NOTE:
If you cannot solve the problem using this
table, contact our service representative
(Page 2, 'International Services') and
describe the problem. Our service personnel
are specially trained for such cases and can
help you get to the bottom of the matter in
a targeted manner, and solve the problem
together with you. In this way, any inconve-
nience of having to send your vacuum robot
to us can be avoided, and you can use it
again quickly.
EN
You will find our
service hotline and other
contact details on page 2,
„INTERNATIONAL SERVICES"!
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