Problems And Solutions; Customer Service - LauraStar SMART I WHITE Bedienungsanleitung

Rinsing the steam generator (cold iron only)
In order to prolong the effectiveness of your appliance and avoid any traces of
limescale, you must rinse the steam generator (15) on a regular basis.
WARNING: Only rinse with water. NEVER use descaling products
or other chemical products.
Rinse the steam generator in accordance with the following instructions :
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• Check that the power plug (23) is disconnected from the mains socket.
• Set the ironing board (1) to its highest position, then remove the water
reservoir (11). Place the drain tray (14) beneath the drain cap (22).
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• First unscrew the steam generatorcap (21) then the drain cap (22).
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• Remove the small and the large lid from the water reservoir (12). Remove
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the filter compartment with the filter (13).
• Fill the water reservoir with warm tap water up to the MAX level.
• Position the large funnel shaped lid (12) at the place of the water reservoir (11)
on top of the steam generator (15) and position the water reservoir above it.
Then let the water flow through.
• Repeat the operation until the water coming out of the steam generator is
free of residues. If no water comes out of the drain opening, call the Laurastar
Customer Service department.
• Once all the water has flown through and the reservoir is empty, screw the
two caps in place again. Dispose of the water. Place the filter back in the
water reservoir, close with the lids and put the reservoir back in its place on
top of the steam generator (15).

Customer Service

To contact Laurastar, visit the Consumer Service menu of our website :
www.laurastar.com
You will find other addresses of official importers and service partners, as well as the complete list of the
Laurastar accessories.
IMPORTANT: before returning any product to the Customer Service department, please refer to
the Problems and Solutions section.
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Problems and solutions

Before calling the Laurastar Customer Service department, please check the following points:
Symptom
Makes a buzzing noise when steam is
emitted from the iron.
Makes a crackling noise when the
appliance is switched on.
The iron no longer emits steam.
The pressure has fallen.
Symptom
The soleplate drips.
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The iron does not heat up.
Symptom
There is no sound from the fan.
The tip of the ironing board table
becomes wet when folded.
Return to the Customer Service department
Switch off the appliance and disconnect the plug (23) from the mains socket. Locate your purchase contract,
invoice or receipt. Call the Customer Service department and follow the instructions given.
Likely cause Remedy
Vibration from the appliance. This noise is normal for a new appliance,
it will disappear in the course of use.
The appliance has been set to heat up Fill the water reservoir (11)
but has not been filled with water.
• The steam generator is empty. • Fill the water reservoir (11)
• The appliance is switched off. • Turn the main switch ON (16)
• The plug (23) is disconnected from • Connect the power plug (23) to the
the mains socket. mains socket.
Likely cause Remedy
• The appliance has not been rinsed out • Rinse out the Steam generator (15) until
recently. the rinsing water does not contain any
more residues.
• The steam generator has been rinsed
with a product other than water. • Call the Laurastar Consumer Service.
• The plug (23) is disconnected from • Plug in the appliance.
the mains socket.
• Switch on the appliance.
• The appliance is switched off.
Likely cause Remedy
The fan plug (25) is disconnected from Reconnect the fan plug (25) to the mains
the mains socket. socket.
There is condensation inside the ironing • Leave the appliance open until the
board table (1). water has completely evaporated.
• Use less steam. Please refer to
the instruction manual, paragraph
«Steam principles».
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