Problems - Causes - Solutions - Saeco Dually Bedienung Und Wartung

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Warning signals
The capsule group has reached max. limit of products that can be dispensed without
washing.
The machine requires the washing of the capsule groups.
HEATING PLEASE WAIT The machine is warming up to brew beverages or dispense hot water.
Wait for the group to reach the desired temperature.
INSERT NEW The machine checks whether a capsule is inserted by detecting the opening and
CAPSULE closing of the capsule tray.
Place a compliant capsule into the capsule tray.
Energy saving mode Machine in Stand-by.
Touch the screen to Touch the screen to switch on.
switch on
The machine does not detect water into circuits.
Press on image and wait for automatic priming procedure completition.
Make sure there is water coming from the water NW.
If the message persists please contact the customer support.
The machine is out of credits.
To brew products, contact the service provider to restore the credits.
11.3

Problems - Causes - Solutions

The following table indicates the possible error or alarm causes which may lead to a partial or total shutdown of the
appliance.
The icon of the Maintenance Technician in the "Notes / Recommended Intervention" box means that the operation must
be carried out by the Maintenance Technician only.
Fault
The machine does not switch on
The display shows:
"EMPTY THE DRAWER"
No water or steam is dispensed
Coffee is not hot enough
The machine requires too much time
to warm up, the water quantity is
reduced
128
How to reset the function
Cause
No voltage
The used capsule drawer is full.
The steam/hot water wand hole is clogged
The machine has not yet reached the right
temperature
The machine circuit is clogged by
limescale
Notes / Recommended Intervention
Check:
if the plug is connected
if the all-pole switch (if any) is on
the fuses of the electrical system
Contact the service provider.
the electric connections
Contact the service provider.
Empty the capsule drawer and place
it back properly
Clean it with a thin needle
Wait for the machine to reach the ideal
temperature
Descale the machine.
Contact the service provider.
NOTE
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