Troubleshooting; Possible Cause - Silvercrest SND 3600 D3 Bedienungsanleitung

Troubleshooting

The following table will help you to identify and rectify minor
malfunctions:
Fault
1
PWR LED
not light up .
Poor image quality .
The scanned images
are blurred .
Scanner is not recog-
nised by the computer
after software instal-
lation .
The scanner cannot
be operated via the
software .
NOTE
► If the above-mentioned solutions do not resolve the problem,
please contact Customer Service (see section Service) .
■ 18 │ GB │ IE │ NI

Possible cause

The device is not
does
correctly connected .
Dust on the scanner's
background lighting .
Dust on the film/slide .
The lens of the scanner
has fogged up due to
temperature differences .
The scanner is not con-
nected to the USB port
on the computer .
The USB port on the
computer is defective .
The computer needs to
be rebooted .
An anti-virus program is
blocking the functional-
ity of the scanner or the
software .
Remedy
Connect the device .
Clean the back-
ground lighting (see
section "Cleaning") .
Clean the film/slide .
Wait until the device
has acclimatised to
room temperature .
Connect the device
to a USB port on
your computer .
Connect the device
to a different USB
port on your com-
puter .
Restart your com-
puter .
Check the settings
on your anti-virus
program .
SND 3600 D3