Troubleshooting - TensCare perfect mamaTENS Bedienungsanleitung

17. TROUBLESHOOTING

If your TENS machine is not working properly, please check the following:
Problem
No display
Low battery
display
No sensation Incorrect connection.
Output will
not increase
above zero
Sudden
change in
sensation
If the above review has failed to resolve your problem, or to report unexpected
operation or events, call TensCare or your local supplier or distributor (address on
back cover) for advice.
Contact TensCare customer service on +44 (0) 1372 723 434. Our staff are trained to
assist you with most issues you may have experienced, without the need to send your
product in for service.
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Possible causes
Flat batteries.
Batteries inserted
incorrectly.
Damaged springs in
battery compartment.
Low batteries.
Intensity is not strong
enough.
Open circuit cut-out
operating.
Lead not connected to
body or faulty/damaged.
(Lead wires can break at the bend where they leave the machine giving
no, or intermittent, output).
If you disconnect and re-
connect a few minutes
later, the signal will feel
quite a lot stronger.
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Solution
Replace batteries.
Remove plastic wrap.
Check + / - .
Contact supplier.
Replace batteries.
Check that you have applied the 4
electrode pads to ensure a complete
circuit.
Increase strength.
Most users will feel something at a setting
below 10.
Ensure machine is attached to your body
correctly.
Try using the second lead wire.
Purchase replacement if necessary.
Always return strength to zero after
disconnecting the leads or electrode pads.
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