Sage the Oracle BES980 Kurzanleitung Seite 27

TROUBLESHOOTING
PROBLEM
The machine is 'On' but
ceases to operate
Steam pouring out of
group head
Espresso only drips from
the portafilter spouts,
restricted flow
Espresso flows out
too quickly
Coffee not hot enough
No crema
Not enough milk texture
POSSIBLE CAUSES
• Coffee is ground
too finely.
• The coffee is ground
too coarsely.
• Coffee beans are stale.
• Cups not pre-heated.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Coffee beans are stale.
• Steam wand is blocked.
WHAT TO DO
• Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
Customer Service Centre.
• Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
Customer Service Centre.
• Adjust the grind size to a higher
number to make the grind size
slightly coarser.
• Adjust the grind size to a lower
number to make the grind size
slightly finer.
• Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.
• Rinse cups under hot water
outlet and place on cup
warming tray.
• Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 10.
• Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5–20
days after that date.
• Refer to 'Cleaning the Steam
Wand', page 20.
• Different brands and types of
milk and milk alternatives will
texture differently. You may
need to adjust the texture level
accordingly. Refer to 'Adjusting
Milk Texture', page 10.
EN
®
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27