Troubleshooting; Warranty And Service - TaoTronics DUO FREE + series Handbuch

TROUBLESHOOTING

No. Problem Solution
Failed to turn on the
Earbuds low battery, please charge them
1
earbuds
• Place the earbuds into the charging
Failed to charge the
case properly
earbuds
2
• Make sure the charging case is charged fully
Can't charge the Make sure the charging cable is intact
3
charging case and plugged in properly
The earbuds reconnected with previously
paired device automatically:
• Deactivate the Bluetooth function of
Can't find
4
"TaoTronics Duo Free +"
in the Bluetooth device
list
• Put the device to be connected and the
• Turn on the device and activate its
Failed to pair the
5
earbuds with your
• Bring the earbuds into pairing mode
device
Place both earbuds back to the charging
case then take them out, they will pair
No sound in one of the
6
with each other automatically. If pairing
earbuds in couple
failed, restore them back to the factory
earbuds mode
settings as instructed in the "Restore to
Factory Settings" section
• Wear the earbuds properly and keep
• Place the connected device close to the
7 Poor sound quality
• Clear the debris on the earbuds
• Keep the earbuds and your Bluetooth
• The effective distance may shorten with
8 Unstable connection
• Turn off other Bluetooth devices to
Can't hear the other
Set the volume to higher level
9
party during a phone call
The other party can't hear
10 Free the built-in microphone of any
your voice during a
covers
phone call
08
previously paired device or clear
"TaoTronics Duo Free +" from
its Bluetooth device list, and then
search again
earbuds within 10 meters / 33 feet
Bluetooth function before pairing
as instructed in the "Pairing" section
them close to each other.
earbuds or remove the obstacles
between them
device within 10 meters / 33 feet
obstacles in the way
decrease the interference
Place the two earbuds into the charging
Multifunction Touch
case and cover the lid, disconnect the
11
control of the
Bluetooth connection. Uncover the lid to
earbuds is unresponsive
turn on the earbuds and pair again.

WARRANTY AND SERVICE

If any problems occur, please contact the TaoTronics Customer Care Centre in
your country via the contact information listed in this User Guide.
09