Troubleshooting - Hama Voice Bedienungsanleitung

5.8. LED indicator
The table below provides an overview of the various LED indicators
you may see during use of the headphones, and explains what
they mean.
During charging
LED indicator
Red LED on
Blue LED on
During operation
LED indicator
LED quickly flashes red
and blue
LED slowly flashes blue
LED flashes red

6. Troubleshooting

Problem Solution
• Switch on the headphones and, if
• Increase the volume on your
• Bring your terminal device and the
No sound
• Try another music source.
• Connect the headphones to another
• Try another music source.
• Connect the headphones to another
Poor sound quality • Bring your terminal device and the
Charging won't • Check the cable connections.
start • Use another charger.
Status of the headphones
Charging
Charging completed
Status of the headphones
Setting up Bluetooth
connection
Bluetooth connection
®
successful
Weak battery – please
recharge
necessary, charge the battery.
headphones or terminal device.
headphones closer together, and
remove any sources of interference
or obstacles.
terminal device.
terminal device.
headphones closer together, and
remove any sources of interference
or obstacles.
Problem
My Google
Assistant doesn't
respond
®
Loud dial tone /
noises during
activation of the
Google Assistant
7. Care and Maintenance
Only clean this product with a slightly damp, lint-free cloth and do
not use aggressive cleaning agents. Make sure that water does not
get into the product.
8. Warranty Disclaimer
Hama GmbH & Co KG assumes no liability and provides no
warranty for damage resulting from improper installation/mounting,
improper use of the product or from failure to observe the operating
instructions and/or safety notes.
9. Service and Support
Please contact Hama Product Consulting if you have any questions
about this product.
Hotline: +49 9091 502-115 (German/English)
Further support information can be found here: www.hama.com
Solution
• This function is only supported by
terminal devices with Android 5.0
or higher.
• Check whether the Google Assistant is
installed on your terminal device and is
set as the default voice assistant.
• Check that your Android terminal
device is connected to the
headphones.
• Check whether the Google Assistant is
available in your country.
• Further support can be found at:
www.support.google.com/assistant.
• Check whether you are using the
most up-to-date version of the Google
Assistant app.
• Disable the Google Assistant in the
settings on your Android terminal
device (under Settings > Apps >
Google App > Disable). Then tap
Enable (if you have deleted the Google
app, please reinstall it).
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