Troubleshooting - Hama Voice Neck Bedienungsanleitung

During operation
LED indicator
LED quickly flashes red
and blue
LED slowly flashes blue
LED flashes red

6. Troubleshooting

Problem Solution
• Switch on the earphones and, if
• Increase the volume on your
• Bring your terminal device and the
No sound
• Try another music source.
• Connect the earphones to another
• Try another music source.
• Connect the earphones to another
Poor sound quality • Bring your terminal device and the
Charging won't • Check the cable connections.
start • Use another charger.
• This function is only supported by
• Check whether the Google Assistant is
My Google
Assistant doesn't
• Check that your Android terminal
respond
• Check whether the Google Assistant is
• Further support can be found at:
Status of the earphones
Setting up Bluetooth
connection
Bluetooth connection
®
successful
Weak battery – please
recharge
necessary, charge the battery.
earphones or terminal device.
earphones closer together, and
remove any sources of interference
or obstacles.
terminal device.
terminal device.
earphones closer together, and
remove any sources of interference
or obstacles.
terminal devices with Android 5.0
or higher.
installed on your terminal device and
is set as the default voice assistant.
device is connected to the earphones.
available in your country.
www.support.google.com/assistant.
Problem
®
Loud dial tone /
noises during
activation of the
Google Assistant
7. Care and Maintenance
Only clean this product with a slightly damp, lint-free cloth and do
not use aggressive cleaning agents. Make sure that water does not
get into the product.
8. Warranty Disclaimer
Hama GmbH & Co KG assumes no liability and provides no
warranty for damage resulting from improper installation/mounting,
improper use of the product or from failure to observe the operating
instructions and/or safety notes.
9. Service and Support
Please contact Hama Product Consulting if you have any questions
about this product.
Hotline: +49 9091 502-115 (German/English)
Further support information can be found here: www.hama.com
10. Technical Data
Earphones/microphone impedance
Earphones/microphone sensitivity
Bluetooth
Solution
• Check whether you are using the
most up-to-date version of the Google
Assistant app.
• Disable the Google Assistant in the
settings on your Android terminal
device (under Settings > Apps >
Google App > Disable). Then tap
Enable (if you have deleted the Google
app, please reinstall it).
Bluetooth
Frequency
WBCV
Range
technology
®
HFP V1.6 / HSP V1.2 / A2DP V1.2/
Profile
earphones
®
16 Ω / < 2,2 kΩ
20 Hz – 20 kHz /
100 Hz – 10 kHz
100 dB / -42 dB
≥ 75 mV
max. 10 m
v4.2
AVRCP V1.4 / DI V1.3
5