Austria Email SISS 500 Bedienungs- Und Montageanleitung Seite 24

10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are precluded
insofar as these are legally permissible. Pro rata work times for repairs as well as the costs for restoring the equipment to
its original condition must be paid in full by the purchaser. The guarantee provided extends according to this guarantee
declaration only to the repair or replacement of the appliance. The provisions of the Terms of Sales and Delivery of the ma-
nufacturer remain, insofar as they are not altered by these guarantee conditions, fully in effect.
11. There is a charge for services provided outside of the context of these guarantee conditions.
12 In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the manufacturer
and the claimant must have met all his obligations to his vendor in full.
13. The enamelled internal boiler for water heaters is warranted for the specified period from the delivery date provided all
warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms have not been met, the legal
warranty requirements of the respective country from which the appliance was shipped shall prevail.
14. Claim satisfaction according to prevailing Austrian Product Liability Law:
Claims for compensation under the title of product liability are only justified if all prescribed measures and necessities for
fault-free and approved operation of the appliance have been met. This includes among other things the prescribed and
documented anode replacement, connection to proper operating voltage, prevention of damage due to improper use, etc.
From these conditions it can be concluded that if all requirements are met (norms, installation and operation guide, general
guidelines, etc.), the device or product fault resulting in the secondary damages would not have occurred. Furthermore it
is mandatory that for processing of the claim the necessary documentation such as the part number and manufacturing
number of the water heater, the seller's invoice and that of the executing license holder as well as a description of the mal-
function for a laboratory study of the appliance in question (absolutely required, since a specialist will study the appliance
and analyze the cause of failure) be provided. Furthermore, the original installation at the place of assembly may not be
changed, converted or dismantled before being inspected by the manufacturer or an appointed expert.
Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising from the
warranty, guarantee or product liability.
To prevent misidentification of the water heater during transport, it must be marked with a highly visible and legible mar-
king (preferably including address and signature of the end customer). Corresponding pictorial documentation indicating
the extent of the damage, the installation (cold water line, hot water outlet, heating outgoing and return, safety fixtures,
expansion tank if present) as well as the defect location on the water heater is also required. Furthermore the manufacturer
reserves the express right to require that the purchaser provide all the documents and equipment and equipment parts
necessary for clarification. The prerequisite for performing services under the title of product liability is that it is the clai-
mant's obligation to prove that the damage was caused by the manufacturer's product. Damage compensation according
to the Austrian Product Liability Law is subject to a 500 Euro deductible. Until the entire matter is clarified and the circum-
stances as well as determination of the causal factors are established, the manufacturer is held faultless. Non-observance
of the operating and installation guide and/or the relevant norms is considered negligent and will result in a liability disc-
laimer within the scope of compensation for damages.
The illustrations and data are not binding and may be modified without notice when technical improvements are made.
Subject to printing errors and technical changes.
Id.Nr.: 236921-17
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