Sure Petcare SureFlap DualScan Microchip Cat Flap Gebrauchsanweisung Seite 22

Symptom: The DualScan cat flap only works for my cat in one direction
• Check that the sensors are clean on both the inside and outside of the door.
• Relearn your cat into the cat flap using normal mode (see section 5.1).
• Follow the other troubleshooting steps as mentioned above.
Symptom: Short battery lifetime
• Ensure the tunnel and sensor lenses are clean (see section 13).
• If you are experiencing short battery life (less than 6 months), please check the top draught
excluder for a build-up of fur (see section 13).
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering
lights, etc (see section 6.5).
• If you have a brown DualScan cat flap please check that the silver reflective sticker is
in place on the bottom of the tunnel and is free from dirt. If the sticker is missing please
contact Sure Petcare
Symptom: Catch takes about 10 seconds to close
• Occasionally the sensor that detects the presence of the cat in the tunnel needs to reset
itself, which takes approximately 10 seconds to register. This is quite normal, however if
this starts to happen often check that the lenses and tunnel are clean (see section 13).
Symptom: Cat is put off by the noise of the catch
• Your cat will learn to love its DualScan cat flap, however a small proportion of cats are
initially put off by the noise of the catch opening, particularly if they are not used to using a
selective flap. If your cat does not adjust immediately to the use of the DualScan cat flap
then use the following process to coax it into using it. With a bit of persistence all cats will
learn to use the flap.
• First ensure that any cats who are not allowed out of the house do not have access to the
cat flap.
• Follow the instructions in section 12 and leave the cat flap turned off. This will allow it to
start using the flap without any noise from the catch.
• Once your cat is used to the DualScan cat flap being there insert the batteries. If it is still
unwilling to use it, prop the flap open with the door facing inside the house. A simple
method is to use tape between the bottom of the flap and the top of the main assembly.
This will allow it to get used to the opening click while also having an inviting open hole to
go through.
• Finally let the door swing shut and allow it to start using the flap. Strategic positioning of
food inside/outside the house can also help encourage the initial use of the flap.
Symptom: Constant clicking sound
• A constant clicking sound can be caused by faulty batteries or poor contact with the
batteries.
• Firstly, clean the end of the batteries and the connectors on the cat flap with a dry cloth.
• If this does not resolve the issue replace the batteries with good quality alkaline batteries.
Factory Reset
In the unlikely event that the unit needs resetting to a known state, follow the instructions below
to revert to the factory settings.
• Carry out the memory wipe function from section 11.
• Remove the batteries for at least 2 minutes.
• The unit is now completely reset.
customer service or replace with the spare sticker provided.
22