Help & Support - Sure Microchip Cat Flap Bedienungsanleitung

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Help & support
My cat won't use the cat flap
Your cat(s) may initially be wary of their new cat flap, this is why we recommend programming
your cat's ID prior to fitting, to give them time to become comfortable using it.
For tips on encouraging your cat to use the flap visit surepetcare.com/cat-flap-advice or try
some of the examples below:
• Prop the clear flap open using tape. Do this for a while so that your cat can move freely
through the cat flap.
• Try rubbing your cat's scent around the cat flap.
• The noise of the catch locking and unlocking could be off putting for your cat(s). See page 21
on how turn off the microchip reader so that the catch will stay down and revert the product
to a standard cat flap.
The cat flap won't unlock for my cat
• Make sure your cat's microchip ID has been programmed in successfully - see page 7.
• Check that you have installed good quality alkaline AA batteries and that they are not running
low - see page 7.
• Is your cat flap fitted in a metal door? Check your door specifications as this can cause
interference - see page 15.
• Check that there are no obvious sources of electrical interference in the area e.g. faulty
flickering lights etc. If you suspect there is, please call our Customer Care team.
Short battery life
• Ensure that the tunnel is clean and that there is no dirt or pet hair obscuring the sensors on
the roof of the tunnel - see page 22.
• Make sure you have used good quality alkaline AA batteries and that they are fitted correctly
- see page 7.
• Check that there are no obvious sources of electrical interference in the area e.g. faulty
flickering lights etc. If you suspect there are, please call our Customer Care team.
The catch won't go down or is making a loud noise
• Make sure that the front frame and tunnel are securely fastened to each-other. The spacing
between the front frame and tunnel should be no bigger then a credit card thickness apart.
This can be reduced by tightening the four screws in the front frame.
Still in need of assistance?
More comprehensive troubleshooting is available online. As well as more detailed guidance,
videos and customer help forums. Simply visit: surepetcare.com/support
Alternatively, you can call our friendly customer care team, see reverse page for the telephone
number or contact us at: surepetcare.com/contact
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