Troubleshooting Guide - Health Aqua Technology Aqua-Q Bedienungsanleitung

TROUBLESHOOTING GUIDE

Solutions:
Problem 1:
No water flows from the tap after installing the "Aqua-Q".
Solution:
You should first check that the cold water connection has been turned on. Please bear in mind that
it may take a while for the "Aqua-Q" to produce enough water and reach the required operating
pressure. Make sure that there are no kinks or bends in any of the water hoses. If the tap is still not
flowing, go through the installation instructions step by step for a second time and make sure that
you have followed all instructions. Please contact us if the problem cannot be resolved.
Problem 2:
No water flows from the tap after a new filter cartridge has been fitted.
Solution:
Make sure that you have correctly inserted the filter into the case.
Problem 3:
The water pressure in my home is over 600.000 Pascal
Solution:
If the water pressure is too high, it could damage the "Aqua-Q" and its membranes.
If the pressure in your home is too high, please install a pressure regulator.
Problem 4:
The "Aqua Q" only produces wastewater.
Solution:
This problem is extremely rare and is a sign that the automatic shutoff is not working properly.
Please contact us if this problem arises.
Problem 5:
Coloured water flows from the tap when the filter system is used for the first time.
Solution:
This is normal. The activated carbon filter needs to be soaked and the "Aqua-Q" needs to be
flushed out.
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