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Annex
Service
You have purchased a modern product of Tiptel. The high-tech
manufacturing facilities grant a continuous level of the highest quality.
This is even underlined by our certification according to DIN EN ISO
9001. If, however, problems occur or you have questions on operating
the device, please contact your local dealer.
Guarantee
Please contact your local dealer or importer for details of guarantee
for non EC countries. Within the European Community the following
guarantee regulation applies: Your contact for services arising from
guarantee obligations is the authorised dealer where you bought the
device. Tiptel will grant a guarantee of 2 years from the date of
handover for the material and for the manufacturing of the
telecommunications terminal unit. Initially, the purchaser shall have
only the right of subsequent performance. Subsequent performance
entails either repair or the supply of an alternative product. Exchanged
devices or parts shall become the property of the authorised dealer. If
the subsequent performance fails, the purchaser can either demand a
reduction in the purchase price or withdraw from the contract. The
purchaser shall notify the dealer immediately of any defects found.
Proof of the guarantee entitlement shall be furnished by standard
proof of purchase (receipt or invoice).
The guarantee entitlement shall expire if the purchaser or an
unauthorised third party interferes with the device. Damage caused by
inappropriate handling, operation, storage or by force majeure or
other external influences shall not be covered by the guarantee. The
guarantee shall not cover any consumable material (e.g. batteries) or
defects that only slightly impair the value or the usability of the device.
Claims for damage caused by transport shall be asserted to the
delivery company.
Notes on settlement:
Repairs can only be conducted by the Tiptel Service. A warranty
repair does not prolong the warranty period – neither for the replaced
parts nor for the device. This guarantee is not transferable and shall
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