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VeriFone GE 3307 Serviceanleitung
  1. Anleitungen
  2. Marken
  3. VeriFone Anleitungen
  4. Zahlungsterminals
  5. GE 3307
  6. Serviceanleitung

VeriFone GE 3307 Serviceanleitung

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THIS DOCUMENT IS THE PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE
BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE
SERVICEHANDBUCH H5000
GE 3307
Bad Hersfeld GE 3307
Reference :
Revision :
Status :
REFERENCE
06.03.2013
Date :
Distribution :
1.6
Inhaltsverzeichnis
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Verwandte Anleitungen für VeriFone GE 3307

Inhaltszusammenfassung für VeriFone GE 3307

  • Seite 1 Distribution : SERVICEHANDBUCH H5000 GE 3307 THIS DOCUMENT IS THE PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 2 • VeriFone S-PM • VeriFone S-R • THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 3: Inhaltsverzeichnis

    9. WAS TUN, WENN: ...............................46 10. FEHLERCODES................................48 THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 4 2 / 49 APPENDIX ..................................49 H5000:..........................49 EDIENUNGSANLEITUNG H5000:........................49 NSTALLATIONSSANLEITUNG THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 5: Gerätevarianten

    Produktvariante 0=H5000 |ab=Produkt-Typ 45=H5000 Countertop M=prefix THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 6 M450-787-C8-EUA-3 Not assigned H5000A-EU-M04-P H5000 Printer, Eth/PSTN/ISDN THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 7 400 numerische Symbole ca. 300 alphanumerische Symbole THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 8: Aufbau Des Terminals

    Sichtschutz Tastatur Ein-/Aus-Schalter * Druckermodul ist optional THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 9: Anschlüsse Und Schnittstellen

    USB (Slave) USB (Master) Ethernet/LAN Slot für MicroSD-Karte THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 10 Die Verwendung anderer Netzteile kann zu Beschädigungen am Gerät führen. Modem ISDN RS232 MicroUSB THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 11: Ein-/Ausschalter

    ► Drücken Sie den Ein- / Ausschalter mindestens 10 Sekunden. Das Display wird schwarz und die Tastaturbeleuchtung leuchtet kurz auf. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 12: Status-Led

    Power Mode OFF Mode Operational Mode Standby Mode THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 13: Zugentlastung

    DFÜ-Kabel und dann ggf. Noch das Kassenkabel in die dafür vorgesehenen Führungen eingelegt. Anschliessend wird die Zugentlastung wieder verschlossen. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 14: Sam

    Für die Akzeptanz von Kontaktloskarten (girogo) sind besondere Händlerkarten notwendig. Standard-Händlerkarten unterstützen nur kontaktbehaftete GeldKarte-Zahlungen. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 15: Dfü

    Die DFÜ-Schnittstelle ist farbig gekennzeichnet (Modem/ISDN: grün, LAN: rot). Die entsprechenden DFÜ- Kabel sind mit farblich korrespondierenden Steckern ausgestattet, sodass die Installation und im Servicefall die Fehlersuche erleichtert wird. Es dürfen nur die original VeriFone DFÜ-Kabel benutzt werden. Standard Modem- bzw. ISDN-Kabel führen zu Fehlfunktionen. Handelsübliche LAN-Kabel (CAT5) können dagegen verwendet werden.

  • Seite 16: Drucker

    Papier-Ende-Erkennung: vorhanden Drucker-Lebensdauer: min. 50 km Papierwechsel: THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 17: Kartenleser

    Das erfolgreiche Lesen einer Kontaktlos-Karte wird durch 4 blaue LED angezeigt: THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 18 12-er Set bei VeriFone erhältlich. Abbildung 3: Reinigungskarte Hybridleser THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 19: Tastatur

    Die Tastatur ist mit einem Sichtschutz ausgestattet. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 20: Display

    Displays kann über das Kassierermenü gedimmt werden. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 21: Sd-Karte

    Die microSD-Karte ist nicht Bestandteil des Lieferumfangs und zum Betrieb des Terminals zum jetzigen Zeitpunkt nicht notwendig (Stand Juli 2012). THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 22: Sicherheitssiegel

    Schloss ausgestattet. Die Öffnung ist im Auslieferzustand mit einem Blindstecker verschlossen. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 23: Kabelbelegungen

    6 (TXD0) RXD0 7 (RXD0) RXD2 7 (RXD2) THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 24: Selbsttest-Funktionen

    Kontaktlosleser: Nach Auflegen einer Karte wird angezeigt, ob eine Kontaktloskarte erkannt werden konnte und der erkannte Kartentyp wird angezeigt. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 25 GE 3307 23 / 49 Beispielbeleg Drucker-Test: THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 26: Infoausdruck Systemdaten

    Die Informationen können entweder angezeigt und tlw. ausgedruckt oder in eine Datei geschrieben werden. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 27 Terminal-ID bei automatischem Kassenschnitt Zeitpunkt des KS THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 28: Service-Menü

    │ │ │ └ SSL aktivieren JA/NEIN │ │ │ ├ Längenbyte THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 29 └ CHAP->PAP │ │ │ ├ IP-Informationen THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 30 (default: 15s, Wartezeit, bis Verbindung erfolgreich │ zustandegekommen sein muss) THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 31 │ ├ User-Daten │ │ ├ PAD-Informationen THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 32 │ ├ Automatisch │ │ ├ V22bis THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 33 │ │ │ ├ Fehler-Handler │ │ │ ├ Fernwartung THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 34 └ Service Passwort (6-stellig, netzbetreiberspezifisch) └ neues ServicePasswort THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 35: Dfü-Auswahl

    Sobald eine erfolgreiche Verbindung zustande kommt, werden die verwendeten Wahlparameter übernommen. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 36: Dfü-Parameter

    6.3.2. BESONDERHEITEN Aktuell (Juli 2012)sind keine DFÜ-Besonderheiten bekannt. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 37: Dfü-Daten

    Mit dieser Einstellung (PAD-Type =00 und Verb.-Wartezeit=02) wird nach dem physikalischen Connect ca. 2,5 sec gewartet. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 38: Werkseinstellungen

    (*Diese Funktion steht nicht in allen SW-Versionen zur Verfügung) THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 39: Kassenschnittstelle

    22000 >Ja >Ja >Ja Nein Nein Nein THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 40: Trace

    Full (255): Maximum-Level, alle verfügbaren Informationen werden getracet THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 41: Anleitung Für Traceaufzeichnung Über Ip

    • Ermittlung der eigenen IP-Adresse (DOS-Fenster öffnen, Eingabe “ipconfig”) THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 42 • Eingabe der eigenen IP-Adresse des Rechners der den Trace aufzeichnet (siehe Trace PC vorbereiten): THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 43 “UPD/IP” ausgewählt werden. Die Portnummer sollte nicht vom dem Defaultwert 21999 geändert werden. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 44 Das erfolgreiche Aktivieren ist in der Statuszeile des Tracetools erkennbar: THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 45: Kassierer-Menü

    (default: 5) │ └ Trace └ Drucke Tracedaten THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 46: Händler-Menü

    │ ├ Ja │ │ └ Nein THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 47 └ Lokales Laden ├ TCP/IP └ Seriell/USB THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 48: Was Tun, Wenn

    • Display-Selbsttest durchgeführt? Keine DFÜ möglich: • richtiges DFÜ-Kabel verwendet? Es dürfen nur die original VeriFone DFÜ-Kabel verwendet werden! • DFÜ-Kabel korrekt gesteckt (grünes Kabel+grüne Buchse, bzw. rotes LAN-Kabel+rote Buchse) • bei LAN-Geräten: Kontrolle, ob eventuell zwei oder mehrere Terminals die selbe IP-Adresse haben •...
  • Seite 49 665 g H5000 ohne Drucker: 516 g THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

  • Seite 50: Fehlercodes

    Die Fehlercodes des H5000 sind im Dokument „GE003326_Fehlerdokumentation_PAYware_TCS“ beschrieben. THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...
  • Seite 51 Ausführliche Version: • „H5000H5000_Installationsanleitung_DOC450-005-GE-A_Rev_00_November_2012.pdf“ Kurzinstallationsanleitung: • „H5000_Kurz-Installationsanleitung_DOC450-006-GE-A_Rev_00_November_2012.pdf“ THIS INFORMATION IS PROPRIETARY INFORMATION OF VERIFONE AND MAY NOT BE USED, COPIED, DISCLOSED OR DIVULGED, IN WHOLE OR IN PART, FOR ANY PURPOSE BY ANY PERSON WITHOUT THE WRITTEN APPROVAL OF VERIFONE...

Inhaltsverzeichnis