Levoit LPF-R432S-AEU Bedienungsanleitung Seite 14

EN
V E S Y N C A P P T R O U B L E S H O OT I N G
My smart pedestal fan isn't connecting to the VeSync app.
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Make sure your phone has Bluetooth® turned on and is not currently connected to
another Bluetooth device.
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During the setup process, you must be on a secure 2.4GHz Wi-Fi® network. Confirm that
the network is working correctly.
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Make sure the Wi-Fi password you entered is correct.
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There should be no spaces at the beginning or end of the password.
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Test the password by connecting a different electronic device to the router.
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If you're manually typing in the SSID and password, double check that both are
entered correctly.
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Try moving your pedestal fan closer to the router. Your phone should be as close as
possible to your pedestal fan.
•
Your router may need to be at a higher location, away from obstructions.
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Make sure your pedestal fan and router are away from appliances (such as microwave
ovens, refrigerators, electronic devices, etc.) to avoid signal interference.
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If you're using a VPN, make sure it's turned off while setting up your pedestal fan.
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Disable portal authentication for your Wi-Fi network. If portal authentication is enabled,
the pedestal fan will not be able to access your Wi-Fi network, and setup will fail.
Note: Portal authentication means that you need to sign in to your Wi-Fi network through a
web page before you can use the Internet.
My pedestal fan is offline.
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Make sure the pedestal fan is plugged in and has power, then refresh the VeSync menu
by swiping down on the screen.
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Make sure your router is connected to the internet and your phone's network
connection is working.
•
Delete the offline pedestal fan from the VeSync app. Swipe left (iOS®) or press and hold
(Android™), then tap Delete. Reconfigure the pedestal fan with the VeSync app.
Note: Power outages, internet outages, or changing Wi-Fi routers may cause the pedestal fan to
go offline.
If your problem is not listed, please contact
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Customer Support (see page 17).