Roborock Qrevo Master Bedienungsanleitung Seite 12

Common Issues
Issue Solution
• Battery low. Put the robot on the dock and charge it
Unable to power before use.
on • Battery temperature too low or too high. Only use the
robot within the range of 4-40°C (39-104°F).
• Dock not connected to power. Check whether both
ends of the power cord are properly connected.
Unable to charge • Poor contact. Clean the charging contacts of the dock
and the robot.
• Confirm that the dock indicator light is on.
• When used at high or low temperatures, the robot
will automatically reduce its charging speed to extend
Slow charging
battery life.
• Charging contacts dirty. Wipe them with a dry cloth.
• Too many obstacles near the dock. Move it to an open
area.
Unable to return
• Robot too far from the dock. Place the robot closer
to dock
and retry.
• The dock locator may be dirty. Wipe it with a dry cloth.
• The main brushes, flexible side brush, or main wheels
Noise during may be jammed. Turn off the robot and clean them.
cleaning • The omnidirectional wheel may be jammed. Use a
screwdriver to remove it for cleaning.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good
WiFi reception.
Unable to • Abnormal WiFi connection. Reset the WiFi, download
connect to WiFi the latest app version and retry.
• Unable to connect to WiFi abruptly. There may be an
error with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Issue Solution
Is power always
• The robot will draw power while it is docked to
being drawn
maintain battery performance, but the power
when the robot
consumption is extremely low.
is on the dock?
Does the robot
need to be
charged for at • No. Lithium-ion batteries have no memory effect. The
least 16 hours robot can be used once fully charged.
for the first three
uses?
• Make sure that the robot is not in DND mode. DND
The robot does
mode will prevent auto top-up.
not resume
• If the robot is placed manually on the dock or sent to
cleaning after
dock by pressing buttons, it will not be able to resume
recharging
cleaning.
The robot begins
• The wall sensor, cliff sensors, or carpet sensor may be
to miss certain
dirty. Clean them with a soft, dry cloth.
spots
Scheduled
• Keep the robot charged. Scheduled cleaning begins
cleaning is not
only when the battery level is above 15%.
working
• Voltage error. Check that the local voltage meets the
requirements listed on the dock.
• Check clean water tank placement or refill the tank as
The status
required.
indicator light is
• Check dirty water tank placement or empty the tank
steady red
as required.
• Check that the cleaning tank module and cleaning
tank filter are correctly installed.
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