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Manufacturer's warranty
Manufacturer's warranty of STEINEL GmbH,
Diesel strasse 80-84, DE-33442 Herzebrock-
Clarholz, Germany
All STEINEL products meet the highest quality
standards.
For this reason, we, the manufacturer, are
pleased to provide you, the customer, with
a warranty under the following terms and
conditions:
The warranty covers the absence of defici-
encies which are proven to be the result of a
material defect or fault in manufacturing and
which are reported to us immediately after
detection and within the warranty period. The
warranty shall cover all STEINEL Professional
products sold and used in Germany.
Our warranty cover for consumers
The provisions below apply to consumers.
A consumer is any natural person who, on
entering into the purchase transaction, neither
acts in exercising their commercial nor their
self-employed activity.
You can opt for warranty cover in the form of
repair or replacement which will be provided
free of charge (if applicable, in the form of a
successor model of the same or higher quality)
or in the form of a credit note.
In the case of sensors, floodlights, outdoor and
indoor lights, the warranty period for the STEI-
NEL Professional product you have purchased
is: 5 years
for hot-air and hot-melt gluing products: 1 year
in each case from the date on which the
product was purchased.
We shall bear the shipping costs but not the
transport risks involved in return shipment.
Our warranty cover for entrepreneurs
The provisions below apply to entrepreneurs.
Entrepreneur is a natural or legal person or
partnership with legal personality who or which,
on entering into the purchase transaction, acts
in exercising their or its commercial or self-
employed activity.
We have the option of providing warranty
cover by rectifying deficiencies free of charge,
replacing a product free of charge (if applicable,
in the form of a successor model of the same
or higher quality) or by issuing a credit note.
In the case of sensors, floodlights, outdoor and
indoor lights, the warranty period for the
STEINEL Professional product you have
purchased is: 5 years
for hot-air and hot-melt gluing products:
1 year
in each case from the date on which the
product was purchased.
Within the scope of warranty cover, we shall not
bear your expenses accruing from subsequent
fulfillment nor shall we bear your expenses for
removing the defective product and installing a
replacement product.
Statutory rights accruing from defects,
gratuitousness
The warranty cover described here shall be
applicable in addition to the statutory rights
of warranty – including special consumer
protection provisions – and shall not restrict or
replace them. Exercising your statutory rights in
the event of defects is gratuitous.
Exemptions from the warranty
All replaceable lamps are expressly excluded
from this warranty.
In addition to this, the warranty shall not cover:
– any wear resulting from use or any other na-
tural wear of product parts or any deficiencies
in the STEINEL Professional product that are
attributable to wear caused by use or other
natural wear,
– any improper or non-intended use of the
product or any failure to observe the operating
instructions,
– any unauthorised additions, alterations or
other modifications to the product or any de-
ficiencies attributable to the use of accessory,
supplementary or replacement parts which are
not genuine STEINEL parts,
– any maintenance or care of products that is
not carried out in accordance with the opera-
ting instructions,
– any attachment or installation that is not
in accordance with STEINEL's installation
instructions,
– any damage or loss occurring in transit.
Application of German law
The warranty shall be governed by German law
excluding the United Nations Convention con-
cerning the International Sale of Goods (CISG).
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