FAQ
Q1: I cannot access the internet after finishing the installation. What should I do?
A1: T ry the following methods:
Verify that your router and the adapters are connected properly.
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Verify that you can access the internet normally by connecting your computer directly to
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the router or modem.
Verify that your computer has been set to Obtain an IP address automatically.
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Verify that the PLC LEDs
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adapters and try again.
Verify that all powerline adapters are on the same electrical circuit.
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Q2: I cannot access the internet after finishing the operations in Secure Y our
Powerline Network. What should I do?
A2: T ry the following methods:
Verify that you can access the internet before using the Pair button to secure your
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powerline network.
Verify that the PLC LEDs
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adapters and then use the Pair button to pair the adapters again.
Verify that all powerline adapters are on the same electrical circuit.
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Q3: An adapter failed to connect to the powerline network after I moved it to a
new location. What should I do?
A3: T ry the following methods:
Verify that all powerline adapters are on the same electrical circuit.
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Verify that the PLC LED
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location.
Use the Pair button to pair it with another adapter in the powerline network again.
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on the adapters are solid green. If they are not, reset all
on the adapters are solid green. If they are not, reset all
on the adapter is solid green before you move it to a new
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