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Troubleshooting
4.2.1 Symbols
Symbol Meaning
Edit
Click here to change a set system value (e.g. temperature value).
Select
Click here to select a view (e.g. to switch between graphs on the
start page).
Cancel
Click here to cancel the current action.
Info
Move the mouse pointer over the icon to display information about
a menu item.
Advanced settings
Click here to view advanced settings options.
4.2.2 Menu
The menu bar is always displayed at the top of the Servicewelt
page. It is used to navigate the menu structure.
Moving the mouse pointer over one of the main menu items will
open the corresponding submenu.
4.2.3 Operating mode
The set operating mode is displayed in the middle of the SER-
VICEWELT start page.
Changing the operating mode
f Click on "Edit".
f
f Select the required operating mode.
f
f Click on "Save".
f
The set operating mode is displayed.
4.2.4 System status
The "System status" field shows you information such as error
messages.
www.stiebel-eltron.com
4.2.5 Portal status
The portal status indicates whether the ISG is connected to the
Stiebel Eltron server (see chapter "Enabling data access from the
SERVICEWELT portal").
4.2.6 Quick access convenience values
You can set the following convenience values directly via the quick
access menu:
- Internal room temperature (heating circuit 1)
- DHW temperature
f Click on "Edit" for the desired parameter.
f
f Set the desired value.
f
f Click on "Save".
f
The selection is made and displayed in the quick access menu.
Note
You can set convenience values for heating circuit 1 only
via the quick access menu.
You can adjust the full set of temperature settings under
the "Settings" menu item.
4.2.7 Graph panel | graph selection
The graphs provide information about the system values of the
last seven days.
You can select three different graphs for display:
- Outside temperature in °C
- Supplied heating energy in kWh
- Supplied DHW energy in kWh
f Click on "Select" in the desired graph.
f
The desired graph is displayed in the graph panel.
Note
The displayed graphs are based on calculated data and
should not be used as reference values for billing pur-
poses or similar.
5.
Troubleshooting
If you cannot remedy the fault, consult our service department.
To facilitate and speed up your enquiry, please provide the serial
number from your heat pump/integral ventilation unit type plate
(000000-0000-000000).
Note
In the event of problems with the on-site IT network,
please consult an IT contractor.
ISG web |
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