TROUBLESHOOTING
PROBLEMS
POSSIBLE CAUSES
The coffee is very moist.
You have not used enough
coffee.
The espresso flows too
The coffee is too fine, too
slowly.
coarse or too mealy.
The portafilter is dirty.
The brewing head is
clogged.
Your machine is calcified.
There is too much coffee.
A continuous flow of water
Your machine is becoming
pours from the portafilter
calcified because the
after making an espresso.
water is particularly hard.
The red cap was not
removed.
Your machine is becoming
calcified because the
water is particularly hard.
Coffee grounds are
The portafilter is clogged.
present in the cup.
The coffee grounds are
too fine.
The seal on the brewing
head is clogged.
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SOLUTIONS
Add more coffee.
Choose slightly larger
coffee grounds.
Clean your portafilter
using the instructions in
the section: CLEANING
AND MAINTENANCE - 2.
Portafilter. Clean the
coffee filter as well.
When the appliance has
cooled, clean the grill
through which the water
flows using a damp
sponge.
Descale your machine
following the user
instructions provided.
Observe the maximum
limits when filling the
filter.
Descale your machine
immediately following the
user instructions provided.
Remove the red cap.
Descale your machine
immediately following the
user instructions provided.
Clean the portafilter using
hot water.
Use slightly larger coffee
grounds.
Clean the portafilter and
the seal with a damp
sponge.
PROBLEMS
POSSIBLE CAUSES
The espresso is not frothy.
The coffee grounds are
too old.
The ground coffee is
not suitable for making
espresso.
There is too little coffee in
the portafilter.
The water tank leaks when
The valve at the bottom
it is moved.
of the tank is dirty or
defective.
The valve is blocked by the
calcified deposits.
Water leak beneath the
There is an internal leak.
appliance.
The pump is abnormally
No water in the tank.
noisy.
The espresso leaks out the
The portafilter is not
sides of the portafilter.
positioned correctly.
The edge of the portafilter
is clogged by the coffee.
Your espresso tastes bad.
After descaling, the
rinsing cycle was not
carried out correctly.
SOLUTIONS
Use freshly ground coffee.
Use finer grounds.
Add more coffee.
Wash the water tank
and operate the valve
with your finger, which is
beneath the tank.
Descale your machine
following the user
instructions provided.
Check that the tank is
positioned correctly. If
the problem persists, do
not use the appliance
and consult an approved
service centre.
Fill the water tank and
restart the pump (refer to
the section: FIRST USE).
Avoid emptying the tank
completely.
Fit the portafilter in
position and lock it (turn
from left to right until it
stops).
Remove any excess
coffee that prevents you
from fully locking the
portafilter.
Remove the excess coffee
and clean the grill through
which the water flows
using a damp sponge.
Rinse the appliance in line
with the user instructions
and check the quality of
the coffee.
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