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11. TROUBLESHOOTING
If your camera does not seem to be functioning properly or if you
are having photo/video quality issues, please run these simple and
quick checks:
Make sure the camera is powered on and in the correct mode.
Check battery power level if night vision seems not to be
working as expected.
The dark background of night images is usually caused by
strong reflections from the obstacles close to the camera. To get
the best night image, please remove close-up obstacles (such as
walls or tree trunks) in front of the camera as possible, or adjust
the installation position of your camera to avoid these obstacles
(Figure 12).
Figure 12: Avoid close-up obstacles in front of the camera
If your unit is still having trouble, please contact us, providing us
with your order number, or check the website to determine that
you are using the latest firmware and app. Please be assured we
will make the things right for you .
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