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TROUBLE SHOOTING
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In case there is a lose contact between the power socket & adapter, the photo frame can sustain the
power for around 1 minute with its internal backup system. After the 1 minute without power supplied from
the adapter, the unit will shut off completely and the synchronization of RF remote sensor &
radio-controlled clock will be lost. You are required to set up the remote sensor, radio-controlled clock &
weather forecast again following the procedures in the manual.
After every battery replacement of the remote sensor, you are required to follow the procedure in the
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manual to setup the remote sensor again.
The USB port on the side of the photo frame should not be used as a power source or charger to provide
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power to your USB device other than a USB flash drive. The extra power provided may affect the
reception & performance of the photo frame and may reset the unit. We are not responsible for any
damage to the photo frame due to this reason.
If your photo frame does not receive RF temperature & humidity signal from the remote sensor, check the
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battery level of the remote sensor. Replace the batteries of the remote sensor when the "
battery icon appears on the sensor's display and repeat the setup procedure in the manual. If it continues
to fail, try to shorten the distance between the photo frame & remote sensor and repeat the setup
procedure in the manual to link up the sensor. Obstacle or wall between the remote sensor & photo frame
will shorten the effective reception range of the unit. Do not place the photo frame & remote sensor near
metal or electrical appliances such as TV, computer or WiFi system due to the RF interference emitted
from these devices. Avoid placing the remote sensor in direct sunlight as it will heat up the sensor and
provide inaccurate outdoor temperature reading. In cold weather below 0 C, the battery voltage level of the
remote sensor will drop and the overall transmission range will reduce and this is normal. Shorten the
distance between the sensor & the photo frame. For extreme low outdoor temperature below 0C, you are
advised to use lithium AAA battery on the remote sensor as normal alkaline battery may freeze at extreme
low temperature.
If your photo frame cannot receive radio-controlled clock, try other time at night when there is less RF
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interference from the surroundings. Do not place the photo frame near metal or electrical appliances such
as TV, computer or WiFi system due to the RF interference emitted from these devices. You may try to
place the photo frame closer to the window where there is usually a stronger radio-controlled clock signal.
Try different location & orientation for best reception. Follow the procedure in the manual to search for the
radio-controlled clock signal again.
If your weather forecast reading does not reflect the actual weather condition for a long period of time, you
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are required to adjust the weather forecast setting in the SETUP mode as described in the manual.
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If the IR remote control does not function even at a short distance in front of the photo frame, the battery
inside the IR remote control may be flat. Replace a new CR2025 battery following the battery polarity
indicated on the back of the IR remote control.
Channel 2 only – Shows only channel 2 reading only
Channel 3 only – Shows only channel 3 reading only
17
" low

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