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7
Troubleshooting
7.1 Problems, possible causes and remedies
Problem
Cause
Portafilter (2) is not properly
inserted.
Coffee runs down
Edge of sieve is not free of
the side of the
ground coffee
portafilter.
Screen inside brew head
is dirty.
No water in tank.
The screen inside the brew
head is blocked.
Very little or no
coffee flows
The sieve is blocked.
through the
portafilter.
Pump does not work due to
device operating with empty
water tank.
Coffee grounds are too fine
Espresso brews
or packed down too firmly.
out only as
Machine blocked by calcium
drops.
deposits.
Ground coffee is too coarse.
Espresso brews
too quickly.
Not enough coffee in the
sieve.
Coffee old or too dry.
Coffee not pushed down
firmly enough. Water pushes
through the coffee too fast.
No crema.
Coffee too coarse.
Coffee blend not suited to
espresso coffee.
Milk not fresh.
Milk not suitable.
Not enough froth
when frothing
Milk was too warm from the
milk.
start.
Not enough milk to froth.
No steam from
Milk inlet hole is blocked.
milk frother.
Manual Espresso Machine with Integrated Milk Frother / User Manual
Remedy
Turn the handle of the portafilter (2) further to the right.
Turn off the machine, remove the portafilter (2) holder and clean the
edges of the sieve.
Clean the brew head using a wet cloth and run the cleaning function
without placing the portafilter.
Fill the tank with water.
Brew water through the screen without the portafilter (2) inserted. If
no water comes through, unscrew the screen, clean and replace.
Correction: Clean the sieve, insert into the portafilter (2) and pump
water through without coffee. If no water comes through the sieve
call Customer Service to order a replacement sieve.
Turn on the steam/hot water knob for 2 seconds and then turn it
off. Then press the coffee program and the water pump will work
normally.
Do not tamp coffee grounds so firmly. Use a coarser grind of coffee.
Descale the appliance. See page 15.
Use a finer grind.
Use more ground coffee.
Use fresh coffee.
Tamp coffee grounds more firmly. Use a finer grind.
Use a conical burr grinder to obtain a finer and more consistent
grind.
Change brand of espresso.
Use fresh milk.
Check that the milk is suitable for frothing.
Use milk straight from the refrigerator (34°F).
Use more cold milk.
See "Cleaning the Milk Frother". If it is clear of dried milk deposits
but no steam comes out, then use the descaling function. If the ap-
pliance is still blocked, call Customer Service.
51 / EN
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