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9.
Troubleshooting
Please review the suggested solutions before calling customer service.
Problem
1
The device shows the following
picture during charging:
2
The device does not turn on by
pressing On/Off button
3
The device shuts off while
measuring.
4
No sound while measuring.
5
The device does not show file ad-
vance inside the canal
6
Incorrect measurements
30
12-17-IFU-CanalPro-Apex-Locator.indd 30
Possible Cause
The battery is not connected.
1. The button may be functioning
incorrectly.
2. The battery may be empty.
3. Electronic malfunction.
The battery is empty.
"Sound control" set at "Mute" level.
1. Bad electrical contact.
2. Electronic malfunction.
1. Dry/calcified canal.
2. Restoration treatment conductive
path is blocked.
3. Spillage of blood or irrigating
liquid provide conductive path
outside the canal.
4. Deep caries provides conductive
path outside the canal.
5. Metal crown or metal filling
provide conductive path outside
the canal.
6. Perforation.
7. Large lateral canal.
Solution
Open the battery compartment,
and connect the battery as descri-
bed in the User Manual, section 7.1.
Warning: Use only original
battery pack from your supplier!
1. Press the On/OFF button for
several times.
2. Charge the battery.
3. Contact your customer service.
Charge the battery.
Adjust the sound level by pressing
the "Sound Control" button.
1. Perform cable connection test as
described in the User Manual,
section 6.4.
2. Contact your customer service.
1. Irrigate the canal.
2. Remove old canal filling to open
the path, irrigate the canal.
3. Dry the excessive liquid.
4. Block the external conductive
path.
5. Avoid contact between the file
and metal crown/filling.
6. Remove the file, close the
perforation and repeat the
measurements, carefully inser-
ting the file into canal.
7. Try to continue the measure-
ments (gently advance the file
towards apex until regular
readings appear).
10.01.18 11:55
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