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Device is offline Check your router's Internet connection.

FAQs

Q1: When adding device by LAN or serial number, it warns "device is
not online" or "device is not registered"
A1: Make sure the internet connection which the device is using could
access to internet normally. Check if the router has opened the DHCP
function. If you have changed the network parameters of the device
manually, we suggest to press RESET button for 5 seconds and make the
device to restore to factory settings.
Q2: What should I do if I forget my App password?
A2: If you have forgotten the login password of the App account, please
reset the password through the "Forgot Password" option in the login
interface as instructed.
The device's access password is set after the device is added or modified
by the App, and the App remembers it. Subsequent access does not need
to be re-entered.
Q3: Why it reports "memory card fault" when insert the MicroSD card?
A3.1: The device only supports the FAT32 file system and storage should
not be above 128GB. Confirm the file system type and whether the
MicroSD card capacity is beyond the normal use scope.
A3.2: The MicroSD card appears some damage, the device couldn't read
and write as usual, which needs to reformat by computer before using.
Format 64-128GB on PC to exFAT if possible.
Check that the router name and password are correct.
Check the Internet settings of the NVR (TX-128
monitor).
Check the connection between the camera and the
router. If you change the router or change the WiFi
password, you need to reset the camera and
reconfigure the network.
Check the connection between the NVR (TX-128
monitor) and the router and the connection between
the camera and the NVR. If you change the router or
change the WiFi password, you may need to
reconfigure the NVR's network.
Check if the camera battery is exhausted, you can try
to plug in the power and try again.
Model: TX-192 Article No. 4991, 07/2022
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