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NAPOLEON 25 YEAR
COUNTERTOP WARRANTY
The warranty covers the following products marketed by Napoleon. The countertop consists of fine porcelain gres with colorbody
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classified as Bia-GL class and compliant to all UNI-EN 14411-G requirements. Given the product's high chemical and physical
resistance, Napoleon warranties the product against any losses which it may suffer in the event of warping or damage to the upper
surface of the slab(s) arising during normal household use, solely as a result of:
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Contact with hot objects, such as equipment normally used in the kitchen (e.g. pots and pans), within dry
heat resistance limits.
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Absorption of liquids and fats.
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Exposure to UV rays.
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Installation outdoors, within the limits stated in the manual.
This warranty is valid for 25 years as of the date of product purchase, i.e. the date of invoice, bearing in mind that - due to their
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technical and production characteristics and their qualities - the products covered thereby may be used solely for household
purposes, excluding - therefore - professional purposes and uses.
This warranty may be used and will be effective solely if the product is installed at an end consumer's premises. To this end, the
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purchaser shall provide Napoleon with the documents proving the product purchase/delivery date - more specifically, the invoice,
receipt, or equivalent document stating the name of the authorized retailer, the product purchase/delivery date and place, as well
as the identification details (type, color and size). The purchaser shall also provide Napoleon with images (corner radius, edging)
and technical details pertaining to the product installation. The warranty is forfeited if the purchaser fails to provide the aforesaid
documents to Napoleon, or provides false, incomplete, or illegible information.
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In the event that the defect is promptly reported by the purchaser, Napoleon is entitled to examine, entirely at its absolute
discretion, the products in question, by sending a technician to inspect the product in order to establish the nature of the defect
and the cause thereof. Any damage attributable to actions/events occurring after the claim was filed, will not be taken into
consideration and therefore are not covered by this warranty. The purchaser may request for the product to be replaced at no
further cost with another unprocessed product having the same features of the product to be replaced. If the product is no longer
produced or is otherwise unavailable for the purposes of prompt replacement, Napoleon will provide an unprocessed product
having features similar to those of the product to be replaced.
5.
The purchaser must notify Napoleon of any defects in the product and, in any case, inform Napoleon of its intention to use the
warranty.
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This warranty does not cover any defects consisting of aesthetic non-compliances in the material nor any flaws resulting from post-
production stages, such as:
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Shipping and handling in general, including carriage to the place of installation and handling up to the exact
point at which the product is installed.
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Slab processing, i.e. any activities for the shaping, drilling, cutting, assembly, and crafting of the slab in
general.
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Installation, i.e. any activities involved in the cutting and placement of the slab.
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The application of and/or coupling with other materials prone to changes in sizing and/or resistance features,
due - among other things - to weather, humidity, environmental conditions.
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Changes in color, tone, or shade, or changes in the gloss level of the material as a result of changes
occurring naturally over time in the product's various components.
Bearing in mind that the product's particular chemical and physical resistance apply to the upper surface of the product when
intact and properly stored in the right conditions, the warranty solely applies to the upper surface of the product, or any portion
thereof, provided that it has not undergone processing or installation, as stated above, with any warranty for the lateral surfaces,
corners, and edges, including those resulting from processing and installation activities, being expressly excluded.
Furthermore, the warranty does not cover cases of misuse and/or inappropriate use and/or mistreatment of the product, such
as:
a) Damage resulting from misuse, including but not limited to:
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Use of the product for purposes other than those for which it was designed.
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Use of the product in a way which breaches applicable technical or safety standards.
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Failure to comply with the user manual and maintenance manual.
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b) Defects caused by normal wear and tear (scratches, abrasions, breakages).
c) Product being installed poorly and/or with damaged or broken components.
d) Product being exposed to physical, chemical and mechanical mistreatment.
e) Poor preparation or maintenance of the place of installation.
f) Use of the product in areas that are prone to extreme climate and temperature changes or in direct
contact with flames or,
product was designed.
g) Damage or problems caused, either entirely or partly, by force majeure, work site conditions,
architectural and engineering design, structural movement, vandalism, accidents, natural disasters, or
damage caused by interaction with other products.
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in any case, not in compliance with the technical conditions for which the
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