Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean
there is a defect in the appliance. For this reason, please check the tables to see if you
can correct the malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users' lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Compressor is off. No electricity to socket.
Mains plug is loose.
The appliance
The temperature controller is
cools too quickly.
set at too high a level.
The appliance
The temperature setting is
doesn't cool suffi-
set too low.
ciently.
Door not tightly closed or
door seal is not completely
tight.
The appliance is near a heat
source.
Food has been stored warm. Only store cooled foods.
Too many goods frozen.
Ambient temperature too low
or too high.
Compressor seems defec-
tive.
Appliance is mak-
Operating noises are func-
ing a noise.
tional and are not a sign of
malfunction.
Disturbing noises.
Troubleshooting table
Solutions, tips, explanations
Check the socket with another appliance.
Check the tightness of the mains plug.
Select a lower setting (see "Setting the
temperature" on page GB-11).
Select a higher setting (see "Setting the
temperature" on page GB-11).
See "Checking and cleaning the door
seals" on page GB-16.
Place insulation plate between the appli-
ances or change location.
Freeze a maximum of 2 at any one time.
Adjust the ambient temperature to the
climate category (see "Product fiche con-
cerning Regulation (EU) No 1060/2010" on
page GB-28).
Adjust the temperature controller to "MAX".
If the compressor does not switch on within
an hour, please contact our service centre
(see page GB-26).
Humming: Refrigeration unit is running.
Flowing noise: Refrigerant is flowing through
the pipes.
Clicking: Compressor is switching on or off.
Check that it is stable.
Remove any objects from the appliance.
Remove any foreign matter from the back
of the appliance.
Page GB-25