J - Faq - THOMSON DSC - 923W Handbuch

J - FAQ

If your problem is not covered below, please contact our technical support department.
Symptoms
Cannot connect to camera
over local area network (e.g. IP
Cameras Search Tool)
The camera feed cannot be
accessed over the internet
Poor quality or shaky image
Motion detection is triggered
unnecessarily
16
EN
HD 960p WiFi pTZ Dome ip Camera
Possible causes
Network problem
Network configuration problem
Network configuration problem
Incorrect video settings
Incorrect video settings
Unsuitable motion detection
settings
Solutions
Check your connections.
Temporarily connect using the
network cable if the camera is
connected over WiFi
Check your camera's network
connection settings. Reset
your camera if it is no longer
accessible.
Check your device settings (box,
router)
Check the video settings and
reduce the quality if necessary
Test the 'flux secondaire
[secondary stream]' to confirm
Test the 'flux secondaire
[secondary stream]' to confirm,
check the video settings and
reduce the quality if necessary
Reduce detection sensitivity or
restrict the area covered (see
paragraph D - 2.3 - Example:
programming an email alert
to be sent when motion is
detected)