Data Robotics Drobo Gebrauchsanweisung Seite 183

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OBTAINING WARRANTY SERVICE
Product Replacement: No Product may be returned directly to Data Robotics without first contacting Data Robotics for a
RMA number. You can contact us to request an RMA number by contacting technical support. Telephone numbers and
details how to submit a request online are at http://www.drobo.com/support/contact-support.php.
If it is determined that the Product may be defective, You will be given an RMA number and instructions to return the
Product. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to You at Your
expense. You are responsible for the costs incurred related to returning the Product to Data Robotics pursuant to the
Product return instructions. Data Robotics is responsible for the costs incurred related to shipping the Product back to
You.
Technical Support: During the Warranty Period, You, as part of this limited warranty coverage, are entitled to access Data
Robotics' online help resources to address any question about the Product ("Online Help Resources"). For a period of
ninety days from retail purchase by You (we call this ninety days the "Technical Support Access Period"), as part of this
limited warranty coverage, if the Online Help Resources don't address the support issue, You are entitled to initiate a
support request online at www.datarobotics.com/support. After the Technical Support Access Period, support requests
may be made at an additional fee available on request. In response to support requests, a Data Robotics representative or
Data Robotics Authorized Reseller will help determine whether Your Product requires service and, if it does, will inform
you how Data Robotics will provide it. Data Robotics or its Data Robotics Authorized Resellers will provide warranty
service on Products that are tendered or presented for service during the Warranty Period. Warranty service will be
provided from the country from which the Product was originally purchased to the extent reasonably possible. Service
options, parts availability and response times will vary according to country. In accordance with applicable law, Data
Robotics may require that You furnish proof of purchase details and/or comply with registration requirements before
receiving warranty service. Please refer to the online product documentation at www.datarobotics.com/products for
more details on this and other matters on obtaining warranty service.
DROBOCARE
You may be eligible to purchase DroboCare, a support product which enhances the standard warranty, and is available for
an additional fee. Please see the DroboCare terms and conditions at www.datarobotics.com/drobocare.
GENERAL INFORMATION
This limited warranty shall be, in all respects, governed by and construed under the laws of California, without regard to
its conflict of laws provisions, and the parties submit to the exclusive jurisdiction of the courts of Santa Clara County,
California. The information contained herein is subject to change without notice in respect of subsequent Products you
may purchase. The only warranties for Data Robotics products and services are set forth in the warranty statements
accompanying the products and services. Nothing herein should be construed as constituting an additional warranty. Data
Robotics shall not be liable for technical or editorial errors or omissions contained herein.
Data Robotics, Inc.
1705 Wyatt Drive
Santa Clara, CA 95054-1524
USA
GPL License Code – DroboPro, DroboElite, and DroboShare utilize some GPL licensed Linux code. To obtain a copy of the
Linux source code used in our product, please e-mail your request with your name and company affiliation to
gplrequest@drobo.com.
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