Data Robotics Drobo Gebrauchsanweisung Seite 181

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LIMITED WARRANTY - EMEA
WHAT THIS DOCUMENT IS ABOUT
This document gives you additional legal protection for faulty Data Robotics products. It is in addition to and not in
substitution for your statutory rights as a consumer against Data Robotics, where you bought the product direct from our
online store or the retailer who you bought the product from relating to faulty or misdescribed goods or services.
Data Robotics' obligations over and above your normal legal rights to repair or replace faulty product are set out in this
document. So please read this document carefully and keep a copy safe.
This Limited Warranty applies only to Data Robotics products – that means products manufactured by or for Data
Robotics. These can be identified because they all have the "Data Robotics" name, or logo on them. In this Limited
Warranty document, we call these products "Products". This Limited Warranty does not apply, for instance, to the hard
drives manufactured by other companies which may be in the same package as our Product. This Limited Warranty is
provided only to the original end-user purchaser of the Product, who we call "You".
IMPORTANT: You need to produce the original receipt for the Product or other proof of the original retail purchase from
Data Robotics or one of its authorised resellers satisfactory to us in order to benefit from this Limited Warranty.
We warrant Products against defects in materials and workmanship under normal use as set out in this table:
Name of Product
All Products
All Products other than
DroboPro & DroboElite
DroboPro & DroboElite
1
from date of retail purchase by the original purchaser
We call the period set out in the right-hand column above the "Warranty Period". If a Product hardware defect arises and
a valid claim is received within the applicable Warranty Period, at our option, we will either: (1) repair such defect at no
charge, using new or refurbished replacement parts; or (2) exchange the defective Product with a Product that is new or
which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original
Product; or (3) refund the purchase price of the Product. If we decide to refund You the purchase price, You must first
provide us with proof of purchase and return the defective Product to us. Contact support to obtain a Return Material
Authorization ("RMA") number. Telephone numbers and details how to submit a request online are at
http://www.drobo.com/support/contact-support.php. You must pack the Product in appropriate protective packaging and
return the unit at your own cost. The returned Product will become our property.
IMPORTANT EXCLUSIONS AND LIMITATIONS
We don't manufacture the data drives on which your data and content is stored, and so we are not responsible under this
Limited Warranty for any issues, including defects and performance problems, in those drives. When you return Products
to us under this Limited Warranty, you must take the drives out of the Product first because problems with a drive should
be dealt with under the warranty provided by its manufacturer, including where even if the drive is bought together with a
Product. Please note the instruction manuals' warnings including the advice not to turn your Product off whilst data is
being copied across drives (in 'relayout') as you risk losing data. For these reasons, we do not accept any responsibility
under this Limited Warranty for any data, including any lost or corrupted data, no matter how and why this may occur.
Back-ups: You should make periodic backup copies of the data and programs contained on the Product's hard drive to
protect Your data and as a precaution against possible operational failures. Before You deliver your Product for warranty
service it is Your responsibility to keep a separate backup copy of the system software, application software and data, and
disable any security passwords. You will be responsible for reinstalling all such software, data and passwords.
The Limited Warranty does not apply to any hardware or equipment that is not a Product (see "What this document is
about" above) or any software, even if packaged or sold with Product. Manufacturers, suppliers, or publishers, other than
Data Robotics may provide their own warranties to You. DATA ROBOTICS IS NOT RESPONSIBLE FOR DAMAGE ARISING
FROM FAILURE TO FOLLOW INSTRUCTIONS RELATING TO THE PRODUCT'S USE AND/OR STORAGE.
vi
Where You bought the product (for online orders,
this is the delivery address)
In the European Union
Outside the European Union
Outside the European Union
Length of limited warranty
1
protection
Two years
One year
Two years