Faults And Troubleshooting - Gewiss JOINON WALLBOX I-CON DLM Bedienungs- Und Installationshandbuch

FAULTS AND TROUBLESHOOTING

14.
The station codifies the errors found by the electronic board and saves them in the internal log.
The log files are saved on the microSD card on the electronic board. These files must be analysed to identify
the cause of the problem. The errors can also be displayed in the "I-CON manager" APP once the connection is
established with the charging station.
The errors that might be detected by the charging station are listed below
Error code
Error 4
Error 8
Error 13
Error 14
Error 15
Error 16
Station OFF
In the case of products connected to the JOINON platform, or if the maintenance package has been purchased,
call the FreePhone number 800 123 325 when necessary.
In all other cases where technical support is required, call GEWISS SAT customer service.
Description
The contactor is working when it
shouldn't be.
The type 2 socket-outlet can be
powered in the standby condition
The external energy meter installed
and connected to the station for
the DLM operating mode does not
communicate with the station
DC current detected on return line from
the vehicle
Short-circuit detected on the CP signal
The load connected is not suitable for
recharging
Problem found with BLE connectivity
The electronic board is not receiving
the power supply it needs in order to
work
Solution
Check the signal from the electronic board to the
contactor, to make sure the former isn't controlling
the latter. If the board isn't controlling the contactor,
make sure the contactor contacts aren't jammed.
If necessary, replace the device
Check the Modbus line connection
Check the power supply to the energy meters
Make sure the energy meters are working properly
Make sure the component on the Modbus line is
numbered correctly
In this situation, the charging session is immediately
suspended. Remove the recharging cable from the
vehicle and wait to begin a new session.
If the problem persists, contact the manufacturer of
the vehicle
The station detects a short-circuit between the CP
signal and earth.
Remove the cable and try again.
If the error persists, replace the cable.
If a vehicle has been connected but the problem
persists, contact the manufacturer of the vehicle.
Contact GEWISS customer support.
The station can still be used, but it cannot be
configured via the APP.
Check the power supply upstream of the station
Check that the circuit breaker protection on the
electronic board protection panel is working properly
Check the 12V power supply to the electronic board
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